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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 128769 Views
  • 499 replies
  • 8 kudos

iCloud Private Relay

I have been with Smarty for a couple of years. Today for the first time I have started getting messages pop up on my iPhone telling me "Your mobile plan doesn't support iCloud Private Relay: To access the internet with this provider, you need to turn...

HannahF by SMARTY Maverick
  • 374 Views
  • 0 replies
  • 0 kudos

EU use - sim in router, not phone

I would like to use my current plan in the EU for a few weeks.the website guides show you how to allow phones to adjust but my sim is not in a phone, it is in a mobile router from which my devices feed.can this work for me?

Resolved! Wi Fi Calling no longer works as of 5th June 2025

Hi gang, my wifi calling stopped working in our home. Since approx 5th of June 2025. (I been using wifi calling past 5 months from home with Smarty no issues) I have chatted with Smarty team, the experience was ok actually worked for me. They replied...

Outage in selsey 15 aug 2025 started at midday

This hasnoot been reported. There is no record on any of checking software. Our tv and phones are on smarty but there is no Internet working on neither.  My email is j.pattemore@btinternet.com can someone report this pls and get it resolv3d. I work f...

How to disable monthly renewal text messages

Every month I receive a text AND email that my contract was renewed. Every time the ping of these texts disturbs me in meetings etc. How can I switch these very annoying texts off, telling me about renewal by email  is perfectly sufficient. Un wanted...

Lack of service outside wifi

Over the past 2 weeks my Smarty service has been terrible. Outside of connected wifi my service has been sketchy at best. What is the point of a mobile service that isn't mobile? I'm having to log on to public wifi, which i hate doing, and between th...

Top up

I topped up my phone. Next day it says renew like I never did it. Yet the money left my account. I will leave this network if this happens every month. How do I get my top up or money back?

Resolved! WiFi Calling

Hi, new here, new phone A26 5g.Seems to have less features than my old A51?Never had a problem with wifi calling, but this new phone won't show it on the top bar.Tried every fix, set up etc.Does it only kick in when there is no phone signal?Baffled!C...

Mickyh7 by SMARTY Maverick
  • 333 Views
  • 3 replies
  • 0 kudos

Esim

Is smarty ever going to get with the times and start eSIM or not, in the very near future. I would prefer to stay with my plan but if smarty are not going to be a up to date provider I’ll just have to go through the process of the PAC transfer sooner...

SIM issue

I have activated SIM without having received the SIM.  Meanwhile I have a SIM referred by my friend.  Can I switch to use the SIM by my friend instead?

Network speeds and signal coverage

I've just switched to smart on the guise that I would be getting better network coverage I've not see a bit of signal I use my data for gaming in this hostel I'm at but I have not been able to do much as I'm getting less than a megabit of download sp...