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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 31478 Views
  • 490 replies
  • 7 kudos

Wrong number been ported

I ordered 2 new sims, one for hubby and the other for my mother in law. Somehow the PAC code used for my mother in laws has now been transferred to me, so my number no longer exists and I now have my mother in laws original mobile number. how do i re...

Signal ! Internet and phone signal

I live in a PR9 area of Southport. A quit a few weeks ago I posted about the really poor mobile signal for internet and telephone calls since taking down of a local signal mast that is quite close and I can actually see from my house.As you can imagi...

Paying for isage in turkey.

Good afternoon I have just realised I cannot use my current SMARTY plan in Turkey. I need to buy an add-on. I have two boys with phones who are constantly on them. Can someone give me an idea of how much i will pay for a week. Had anyone been with te...

Resetting password

I have forgotten my password and can click to get an email from Smarty which allows me to log in without one, but I can't seem to find, get a link which simply allows me to reset it! Am I missing something?

Group account holder cant resend invite email

Hi there,so my step dad had 2 numbers on his group account,his card was compromised and had to go through sending invite email to 2nd number, however he messed this up somehow,he has Alzheimer's so hes not sure what to do with chat online etc, I trie...

Jay_7t5 by SMARTY Maverick
  • 316 Views
  • 7 replies
  • 0 kudos

Resolved! Replacemnt for possible faulty SIM

New customer to Smarty and was looking forward to the experience, however am having issues with the SIM intermittently not making calls. Am I correct in understanding that if the new SIM provided is possibly intermittently faulty, I will have to orde...

Resolved! Unable to send text messages

Hi, I'm having trouble sending text messages ever since I have set up roaming following this guide. Since then, I have performed a network reset and also turned off iMessages but still unable to send any text messages. I have also tried to follow thi...

jhy2025 by SMARTY Enquirer
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  • 3 replies
  • 0 kudos

Resolved! Not working

I’m stuck, my phone won’t work properly, my plan has been suspended I’m still paying my bill can get started. Very frustrating please help 

Resolved! Help

My sim card arrived and it had already been opened and I am concerned it may have been cloned or tampered with, I have not activated yet, what should I do?

SIM

Hello. SIM card No.: is not active yet! It has been 12 hours since activation! How to solve this problem?

Data Roaming Add on EU

We’re travelling in our motorhome which has Smarty WiFi around Europe for 30 days and have a 15gb plan. Can we buy add on data before or whilst we are travelling as we don’t think the current data will be enough as it drops to 12GB when in the EU

Plan changes

Are there certain plans currently subscribed users cannot switch to? I see a slightly cheaper plan with less data ( I don’t need all of what I have ) being advertised on Reddit and I’d like to switch to it but cannot work out how to.