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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 41290 Views
  • 495 replies
  • 7 kudos

Can't register with WhatsApp

Hi have just activated a new smarty SIM, but I am unable to register for WhatsApp with it. I have tried everything it says on the WhatsApp help page (turned phone on and off, uninstalled and reinstalled WhatsApp APP, tried personal and business Whats...

Internet

I am currently in wales in my motorhome and for the first time ever our internet has failed can you please advise my number is …. 447862264613

Resolved! No internet

I am in wales in my motorhome and have no internet ( first time ever ) can you please help my number is 447862264613

Overcharging

I should be paying £9 a months but am being charged £18. My online account only shows the £9 charge but my bank shows £18. How can I contact Smarty to sort it out. The chat function wasn't very helpful. 

Resolved! Group accounts - what a mess

If you're reading this, it's because it's too late.  You'll be wondering why you as the parent have a nickname SIM and your child is the Group Owner.  And despite us being able to fly to the moon, no sir, you CANNOT change a nickname SIM to the Group...

Very slow 4 and 5G speeds

So today is my first day with Smarty mobile and I can't say I'm impressed, the speeds on 4G and 5G are abysmal where I live, 4G indoors fluctuates between 500kbps and 2.3mbps without outside speeds only marginally better, 5G doesn't appear indoors an...

NOS911 by SMARTY Pioneer
  • 527 Views
  • 8 replies
  • 0 kudos

badges

Hi, have just joined and waiting for my SIM.What is the benefit of winning badges in the forum?

Resolved! ITV Competition

Why can I not use my out of plan credit £11.00 to enter an ITV competition, I have used it before ?

Group plans

I've added my son's plan to the group and have sent an email and its been confirmed but it just shows as pending on my dashboard and I can't top his phone up or see it

Resolved! Group ownership problem

We're in a bit of a mess with our group (family) plan.The number that was 'group owner' got moved to another provider (long story), so each time a log on, I get "this account has closed" message... I can still get to the other two numbers on the grou...

Data Vampire

I used to use 6gb with my other provider. My phone only gets 4g,  I mostly use my phone in my house, using my own internet. I don't see how I am continuously, almost at the max when it hardly connects. I don't even watch programmes anymore. Its almos...

phone number

Will my phone number remain the same after transferring from another network? And how can I check what my phone number is?"

Need help transferring my number

Hi so this is my setup.I have a Samsung handset that takes two sims.My main sim is with O2 and that’s the number all my friends have for me.My second sim is with Smarty and that I use for the data.I want to finish with O2 and just use Smarty for ever...

Possible to cancel porting. My number to another network

Hey I was wondering if it is possible to cancel porting my smarty number to EE? I took out a contract but have had trouble trying to set it up along with the so called extras they promised. I’ve already used my PAC code when I registered the EE sim. ...

CRJR1979 by SMARTY Pioneer
  • 164 Views
  • 1 replies
  • 0 kudos

Cancelling porting my smarty number to EE

Is there a way for me to cancel the porting of my number to EE? I’ve been trying for 3 days to set up a contract I took with EE and they’re terrible. I want to stay with Smarty but I’ve already gave them my PAC code is there any way of cancelling the...

CRJR1979 by SMARTY Pioneer
  • 168 Views
  • 1 replies
  • 0 kudos