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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Hack

Hi good afternoon I have a smarty SIM I so happy with your SIM I am going to India on 1 April 25 and I want the same number I hope you have understood me what I tried to say if I go to I need roaming SIM  yes or no just let me now please thank you fo...

Refund

How do I get a refund on a simcard that hasn’t bedn activated yet? 

Resolved! Upgrade plan for group account confusion.

Hello all, I have just upgraded my account from the 6gb a month deal to the 12gb deal.  While the account is in my name I also have my eldest as part of the group and was wondering if they would also be on the new plan or would they remain on the exi...

Billing

For the past two months I have ubchecked the Auto Renew and Securely store your payment details boxes as I am not currently using the SIM. However you continue to bill me each month and I want to know why and how I can get a refund?

Resolved! No 5g

Just transferred my SIM card to my new iPhone -16e…. No 5g anymore …. All phone settings are ticked for use of 5g and I live approx one mile in a clear line from the nearest 5g mast … can’t understand why no  5g

Make my wife owner of her sim card

I bought  my wife's sim card so it is in my name. I'm dying of cancer this year, how do I fix it so she owns it? Probably the same thing for the one for my iPad.Thanks.Doug Weller

Resolved! Short term cancelation

I have a smarty sim in my router in my caravan. The site closes soon and I would like to temporarily stop my account for4 months. There's no point paying for it whilst I am not there. Can I cancel and rejoin in 4 months time ?.

Unable to make calls and receive calls

Hi all,It has been a while since I cannot make calls and receive calls. Send/receive text and data work fine. I tried on another phone, but nothing. What can it be? Thanks for your help  

Poor Connection

Please is smarty having connection issues? I have not been able to connect to the internet since yesterday.

WiFi Calling stopped working on Fairphone 5

So... I have a SMARTY sim and a giffgaff eSIM on my Fairphone 5. I'm in a very poor signal area so can only use WiFi calling for calls in or out. Both sims were working fine for WiFi Calling for several weeks but in the last week or two the SMARTY si...

Calling a French landline

Hi I  need to call a French land-line from my UK mobile but I am unable to connect. I  have completed the one off change and have been able to roam before and I am using the 0033 French dialing code. Any help would be appreciated  Tony 

Network problem???

Good morning anyone still experiencing problems in BH21 7JL They have a message saying fixing problems since July 2024  does a yone know what's going on ? I have put in a complaint but got no response (6 weeks ago now)Just renewed my monthly contract...

Bot

I can't get through to  customer care. It keeps going to the bot

PaulCY by SMARTY Pioneer
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