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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

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YulianK by SMARTY Community Manager
  • 9481 Views
  • 95 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

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YulianK by SMARTY Community Manager
  • 18250 Views
  • 137 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 1459 Views
  • 4 replies
  • 9 kudos

VoLTE

My Sony Xperia 1 iii not work with 4g calling so looks like people are going to be leaving smarty unless they sort it out

Intermittent Signal and No SMS

I have a dual sim set up and unable to SMS despite phone showing connection to 4G and signal drops when trying to make a voice call.  Both mobile data and primary set to ported number, SMARTY confirmed number transfer has been completed!Can anyone he...

Cant seem to get a replacement sim

Hi i ordered a replacement sim 10 days ago on 07/05/2024. It has not arrived. I cannot use the my sim has not arrived button as it is greyed out. Your live help tell me to use the request new sim link. Once i click the link it just automatically refr...

Resolved! Pausing and restarting a plan

Hi all, can anyone enlighten me on the subject of pausing your plan and restarting your plan, if you pause your plan just after the start of that months plan start when you restart your plan does it start a new months plan with a new months payment o...

Adult content lock

So I am 35 years old I use my sisters bank to pay my phone bill …it won’t let me unlock the adult content and has taken money every time but then doesn’t unlock the content please help …I have not got my own bank account or own no ID 

Number ported but SIM’s original number used by phone

I have joined Smarty and successfully ported my old number.  But the phone shows calls, texts and iMessages coming from the SIM card’s original number.when I go to Settings > Phone > My number, I am able to change the number but when I click Save, it...

Transferring credit

HiI bought a SIM yesterday and it is still being sent to my address, I also haven’t got a number yet as it says it’s still being processed.If I have an empty SIM now, can I transfer my data and credit to this empty SIM so that I can use it right away...

Resolved! EU roaming not working

Any tips for getting EU roaming to work on an iPhone? I have followed the steps suggested on the smarty website (going to mobile data network and changing the mobile data/MMS APN to mob.asm.net. Roaming is switched on. I’ve re-started the phone a few...

4G Calling VoLTE - Moto g82 5G Handset

I have the above handset.  Unfortunately, the option to enable it in Android's Mobile Network settings is blanked out.  Smarty's compatibly FAQ shows it as a supported device for 4G calling.Any advice most appreciated.

Voicemail Restricted

I have been using voicemail without a problem for many months but upon checking voicemail yesterday I could not access it and received a message that states "Your voicemail has been restricted. Contact customer service" and the call was then terminat...

Sevice

Hi , have just switched to smarty not  sure what I'm doing wrong . Get no phone sevice and no data in or out the house . Family all have smarty with no probs . Not sure what I'm not doing . Any thoughts appreciated 路‍

Refer a friend, not working

I recommended a friend a few months ago and he duly signed up for a smarty account and received a free gift card. I have never received my gift card. I have tried contacting support and provided my friends email address but they couldn't help and exp...

Resolved! Using a wifi dongle

I got the smarty sim to use in a wifi dongle while out and about in my truck. I just want the data. Im able to connect to the dongle but my iphone says ‘no internet.’ any ideas. I’m afraid I’m not savvy with this kind of tech.