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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 499 replies
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Delay in receiving SMS messages

Hi,  I've been with SMARTY since Jan 24 when I ported my number over from Vodafone. Over the last few weeks I've been having a recurring problem that every SMS I receive takes ages to come through...anything from 30 mins to over 2 hours+.  I've spoke...

Resolved! Which IMEI (SIM card) is attached to my account.

Hi - my Smarty account is inactive/closed and I want to reactivate it. It seems that this is possible - I just need to choose a plan is what the portal is suggesting when I log in.However I need to first confirm that the SIM card I have in front of m...

Zytel NR5103E

Has anyone got Smarty working with a 5G Zytel NR5103Ev2?The green light is on indicating internet but nothing actually happens when trying to access the internet.I have tried various things including setting the APN, changing PDP type but no joy. If ...

Cant text using Out of plan credit

Hi Again I am finding the issue where I can't text from a UK mobile number to an Australian mobile number even though this is covered in my out of plan credit ! I also have this issue when trying to make a donation Which is also supposed to be covere...

Resolved! MY PLAN

Hi, it has never happened to me in 3-4 years with smarty to renew another plan and after 2-3 days to receive messages that my plan has expired after I paid 17 pounds on 29-06-25 today 02-07-25 today so my plan has expired is it possible to lose it? I...

Poor signal

I just noticed for the past two days . The network has been poorly and not connecting to internet 

Resolved! Can't activate voicemail

Hello all,I hope you are well.I am having issues activating voicemail on my Smarty. Namely, I have tried following instructions on the page "activate voicemail" by calling 123 (I also tried calling the international number, as I am in Europe currentl...

60gig SIM card and TP link Mifi

I use a smarty SIM card and the TP link mifi whilst boating in the summer months. I purchase data just before a trip and usually buy 40gig which is upgraded free to 60gig. This is enough for both tv and internet use. what is causing concern is that r...

porting using 1 PAC covering multiple mobile numbers

Hi, I'm thinking about joining Smarty, but my situation is a bit complicated because I'm currently with Sky Mobile, and I'm out of contract, but my current Sky Mobile plan is a family plan which means 1 account with 2 mobile sims (father and son, fat...

50gb for £8

Hi thereis the 50gb for £8 available for existing customers, at the moment? I was looking to come off the £10 deal but it just says £8 for 16gb??cheers  

Data in spain

Hi I'm going to Spain soon, I'm on unltd everything.From what I understand I get 12gb to use on my contract, after that I have to buy the EU add on, is that correct?  Thanks 

Davidbra by SMARTY Pioneer
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  • 1 replies
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Ending a group

Hello,My wife and I have separated and I have moved to a different provider. We have a group discount plan which my wife and son's mobiles are on. As group owner I want to be able to transfer all the group ownership to my ex-wife so she can manage th...

Can’t make calls

Hi all, since the outage I have had intermittent issues with making and receiving calls. When someone is calling me , they get ‘caller is on another line’  I am missing important calls! Its very annoying, any help?

Replacement sim

I have recently had phone stolen and received a replacement sim for new phone however when paid for my plan I am now only getting 40gb instead of 80gb. Can anybody help with this. 

Replacement sim

I recently had phone stolen and got a replacement sim however when paid my monthly subscription I am only getting 40gb instead of the 80gb I was getting on other sim