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Forum Posts

Network throttling

I know SMARTY says they do not network but could THREE be doing this?I have been using a data dongle and I was getting 200 MB plus speed.  This has now dropped to 20 MB.I have another identical device on the same network on the same windowsill and go...

Signal issues

Its December 2024 and I see there are a number of posts about smarty signal issues. I'm located in the Southport area and I also am having the same problem with drop outs, very slow data speeds (sometimes between 5 and 12mps), compared to 80 plus MPs...

Problem calling a specific 0343 number

Has anyone had and solved a problem calling an 0343 number ?   I've been trying to call the Epson printer helpdesk on 0343 903 7766 from my Smarty SIM, but each time I try, nothing happens for about 40 seconds, then "Unable to connect" flashes briefl...

Tim-JS by SMARTY Pioneer
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getting messages to work after porting

can’t get rid of the temp number in phone under settings , changed ok in messages to my ported one but now says can’t b used for messages  as need a sim for this number but my ported number works fine on calls lost at a solution. 

after porting fault

my ported number works calls but not messages tried altering the number stored in phone which shows the issued number but just goes back to it and won’t stay as my number also says in messages after changed the number there can’t be used for messages...

Can't register with WhatsApp

Hi have just activated a new smarty SIM, but I am unable to register for WhatsApp with it. I have tried everything it says on the WhatsApp help page (turned phone on and off, uninstalled and reinstalled WhatsApp APP, tried personal and business Whats...

Smart watch

I have been using my Smarties SIM as a second SIM in my Galaxy phone I would now like to use that SIM in my Galaxy 7 ultra watch how do I go about it it just says that my SIM isn't compatible with a watch

spare sim on Ipad mini installing problems probems

I have a iPad air 5th generation which has sim with smarty.I purchased a iPad mini to use out and about   and had a spare smarty sim card  which I attempted to activate I told the AI it was a sim i already had and proceeded to fill i the on line form...

No Service Abroad

I’ve recently travelled to, and am still in Perth Australia, and consistently have ‘No Service’ or ‘SOS Only’.I’ve verified the following:Updated the mobile data network settings for mobile data and MMS to mob.asm.netTravelled to various locations to...

No mobile data.

I recently bought a new phone and I can't pick up my mobile data? The phone is working with WiFi but when I'm out of the house it's not switching to my mobile data.

Resolved! What package should I choose

My sim is currently on pause. The sim is in a router in my motorhome. I am going to Spain for a couple of months and wish to re start the sim. I currently pay £20 for unlimited data.I appreciate that my maximum data allowance in the eu is 12GB so sho...

Resolved! Re activating my sons's account

Hi there. My sons account seems to have closed though we didn't realise this as he's usually connected to wifi. Is there a way to reactivate his account in order to give him data or do I need to apply for a new SIM for him? If the latter can he trans...

Resolved! Poor 4g signal

Hi I have had really bad signal since 3g was turned off, I have had a replacement sim. I purchased a new router and aerials, I have full signal on the router but only getting 0.20mbps speed. It is the same on my mobile and when I put the sim into my ...