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Sim has been activated over 18 hours now still cant use it

SamNayl_2318894
SMARTY Pioneer
SMARTY Pioneer

‎07-10-2023 23:09 PM

Dose anyone know what's going in with this network I'm new customer and had nothing but trouble only had my sim for 18 hours and haven't been able to ring or text or go online! 

 

Should I just get a refund or is this a one off problem dose anyone know?

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3 REPLIES 3

DuncanM_2338191
SMARTY Rookie
SMARTY Rookie

‎08-10-2023 10:49 AM

Getting the same issue, got the activated SIM text but can't call, text or use data

I'm guessing this can take days to work

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Chalkychap
SMARTY Trendsetter
SMARTY Trendsetter
In response to DuncanM_2338191

‎08-10-2023 12:17 PM - edited ‎08-10-2023 12:58 PM

Although I've not just joined, when I did my SMARTY SIM worked within a couple of hours of online activation. 

Perhaps there's a network issue in your area?

Check online at https://smarty.co.uk/network-status-checker/

SamNayl_2318894
SMARTY Pioneer
SMARTY Pioneer
In response to DuncanM_2338191

‎09-10-2023 04:56 AM

I still can't access my data or calls or texts it's been 2 days up to now 🙄

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