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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 17862 Views
  • 200 replies
  • 7 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 82985 Views
  • 498 replies
  • 8 kudos

No signal since the 14th Feb

I changed my data plan last month to unlimited as I need connection all the time like so many, experienced a day with zero connection  last week whilst trying to book travel to  visit sick mother.   Ended up looking at other SIM providers but the sig...

New SIM but no network

Hi ..got my replacement Sim ..activated but won't connect to network .  Tried everything but it isn't connecting ..thks

Lost, Stolen , Broken ????

I gave just ordered a replacement and someone on the forum  sent me this message is  this true ??If you change it, the new replacement should have the same profile as the existing one - bearing in mind that a replacement is usually for one that is lo...

No Hotspot

Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.Help please.

Brian by SMARTY Pioneer
  • 2231 Views
  • 3 replies
  • 1 kudos

Android App

App Constantly logged out every day, so will have to go back to my previous network.Smarty not mainstream yet.

Mobile network is unavailable

Tried reaching out to customer services  but no reply regarding me and my partner going onto Smarty but unfortunately her phone is saying Mobile network is unavailable after working good for three days. I've placed her SIM card in two different mobil...

Veng by SMARTY Maverick
  • 1677 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer number from one smart sim to another.

Hi all. I've just transferred my old number from 3 into my new smarty £20 unlimited sim. However I realise I have the data only sim. So can I change the sim to unlimited everything outer do I have to get another sim and can I transfer the number to t...

Hotspot not available

Hello all. My hotspot function is not available. Am I to assume that is because of the red message when you log in saying engineers are working on a problem? are others having similar issues?

Everything still doesnt work ..

Since the outage .. I have no data , can't call and send texts.. says emergency calls only .. everybody else I know with smarty is back in running .. have not had any service since Friday.. customer service trying hard to solve but with no success .....