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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 43409 Views
  • 495 replies
  • 7 kudos

Cornwall black stop

I live in London, and when here my coverage is OK. Often worse than friends on other networks but Smarty works. But whenever I go to Cornwall to visit in laws smarty seems terrible. Even if it says I have 3g/4g I regularly can't load the most basic o...

Restricted internet access

Hi. I been customer for about 3 months but today I notice the internet access is restricted.. so no over 18 sites.. anyone know what happened and how do I fix that. Many thanks.

my network

my network is stilll 4G network, why? It is not change to 5G network.

Unexplained High Usage

I purchased an internet dongle for my Dad's Laptop 18 months ago with a 4GB monthly allowance. He only sends e-mails and does a bit of light surfing the net.Everything was fine up to a few months ago (he was getting through 2-3GBs a month). Then sudd...

Data plan or voice and data - unlimited

If the unlimited data SIM is £20 per month and the unlimited data plus voice and text, is £15 (current offer) is there any reason not to go for the cheaper voice and data plan to use for data modem/router in the UK and as a roaming SIM when travellin...

Brookhouse by SMARTY Commentator
  • 1517 Views
  • 1 replies
  • 0 kudos

Test posting

This is a test posting. I can't see the posts that I have made and at the moment SMARTY don't seem able to help me.

Dducks22 by SMARTY Maverick
  • 1915 Views
  • 4 replies
  • 0 kudos

Resolved! Porting Team required Urgently

My Porting didn't go through correctly. I'm unable to receive calls and text from anyone on the EE network. I had this problem since the 2nd of January!I'm unable to receive calls from my partner who is on EE! I can receive Vodafone and O2 calls but ...

Setting up phone for using abroad (Huawei p30)

I have tried to follow the instructions for setting up my phone (huawei p30) to use abroad but they are not compatible with my phone. There is nothing under settings called 'wireless & networks' or 'connections'. I have found 'Access Point Names' und...

WhatsApp video call

Anyone having problems making a WhatsApp video call. I've tried and it just tries but then says connection failed.