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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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Problem

I have ported my old number over to SMARTY. I have activated the SIM. The signal has an x next to it and I can only make emergency calls. Do I have to wait? Have tried turning on and off. On NOKIA G11.

Resolved! SMARTY Add ons

Hello I need some help and adviceI was told that I was running out of data (4GB) 822MB left,  so I bought another 10 GB extraToday I receive a notification that my 4GB has nearly run out ... there seems to be no reference to the 10GB that I bought on...

Problems activating replacement SIM

I got a replacement SIM come through after losing my original.  I went onto the app where it prompted me to activate.I pressed the activate button and it stayed on the ' it's activating' screen for about 5 mins without doing anything...I have restart...

Resolved! 125gb for £12

I've just activated a sim (that a purchased a few months ago) with 100gb for £12. I've just seen an offer of 125 gb for the first 12 months, can I get the offer on the sim I've just activated, or do I need to cancel this sim, then order and buy anoth...

Honor magic 5 pro

Hi, I have just bought yesterday an Honor magic 5 pro.When I try and use my smarty SIM it connects for about 20 seconds then loses signal and says emergency calls only.A reboot and going in and out of aeroplane mode is exactly the same, connects for ...

Hawkwind by SMARTY Pioneer
  • 2702 Views
  • 5 replies
  • 0 kudos

Add on

I have a large add on I bought last month but now my month has run out I still have 7gb left but don’t know to access it?

Adult lock / Data

hi I’m trying to disable adult lock on my phone I’ve added my card and have been charged 3 times but it saying error on the app. Money has gone out of account, adult lock is still enabled. also why is the app showing I’ve used nearly 12.3GB of data w...

Smyykal- by SMARTY Pioneer
  • 1055 Views
  • 1 replies
  • 1 kudos

Coverage?

 So, using Smarty’s check coverage from the app and being told on a 5G signal that 5G is unavailable……

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App Notification: Lock Screen Data

I've turned on a notification of data used while lock screen is on, but I want to turn it off... (Android). I can't find where to turn it off! Anyone know? 

JulsM_01 by SMARTY Pioneer
  • 551 Views
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Porting from Three - 2 and a half weeks late and still ongoing

My number was supposed to be ported on the 11th November. My old SIM was shut off on that date, so I lost access to my number. The SIM has still not been ported.I've lost access to my eBay, Paypal and home broadband accounts and probably others.Custo...

Bugle by SMARTY Pioneer
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  • 0 replies
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Resolved! Download speed, but only for short periods

Anyone else having issues with getting consistent speeds?I live in Wakefield, West Yorkshire WF2 (about 0.9mile away from a mast).  I am lucky in that I can get 5G inside my home.  It is usually around 100-200Mbps, so pretty decent.    Tonight, I’m g...

Michael_T by SMARTY Teamster
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  • 3 replies
  • 0 kudos