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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 40657 Views
  • 495 replies
  • 7 kudos

Remove user from Group

Hi my partner is having trouble removing an old unused account from her group. We have contacted web chat and they say they can't do it even tho they have managed to do it to my account. It's an account that has been cancelled a year ago. She gets th...

Voicemail from abroad

I have received the below messageYou have 1 new Voicemail(s).Call +447782333123 to listen.When ring the number, says my pin is not set up and I need to ring back from SMARTY number, but I'm actually ringing from SMARTY sim? Any advice please    

Activation query

Hi how can I tell if the sim has been activated ?it’s for a mobile wifi I can’t get an internet connection but can see the device on my networks ? Thankyou Donna 

Resolved! No service

I cannot believe it I paid my bill in full 3 days ago and yet this morning Christmas day I am unable to use my phone , my service has been cut off , this will cost Smarty a customer. Will now find a more reliable provider .

Resolved! Referral link issues

Good afternoon, I sent a friend of mine my referral link on the 25/2, he used the link to sign up to Smarty.  I've since heard nothing from Smarty, so I've just contacted them asking where my £10 reward card email was and they just told me that my re...

aide199 by SMARTY Rookie
  • 7104 Views
  • 13 replies
  • 0 kudos

Switched to smarty

Switched too smarty when Plusnet ended. I just can't fault the service, the app is brilliant, very pleased.

Buzz666 by SMARTY Pioneer
  • 1413 Views
  • 2 replies
  • 2 kudos

Data cutting out

Don't use smarty I tried buying things online then it has the nerve to cut out mid transaction you useless bar stewards cost me a lot of money now. Always times out at the worst of times worst network ever going bk to Giffgaff 

Bell1984 by SMARTY Pioneer
  • 1168 Views
  • 2 replies
  • 0 kudos

Not getting messages after 9pm

I don't get WhatsApp messages and texts after 9pm. I've checked all the settings on my phone but I can't sort it out. This has been going on for a long time. I've recently moved house but it's no betterAny ideas?

Smarty unablecto take payment?

Is anyone having trouble with Smarty taking their monthly payment? Tried with two cards now, approved both payments and they still haven’t taken the money?

Outside EU - calls no data required

Hi.I bought a £15 add-on for an ios but I only want it for making/receiving calls outside the EU. I don't want it for data.What settings in ios are needed to do this as turning off mobile data just turns it all off.Thanks