Forum Discussion

pwhittic's avatar
pwhittic
SMARTY Pioneer
26-06-2026

Transferring my payment to another SIM

Hi, newby but tricky question!

I've had a SMARTY SIM for a few years in a portable router which is lost (I know, I know, I should've cancelled my SMARTY plan ages ago!).

I help run a tech drop-in for older people (even older than me) and the router we use has a SMARTY SIM which was provided by a local charity.

Their SIM stopped working a couple of weeks ago, so I'm assuming someone at the charity has decided they can no longer afford to keep it running.

Is it possible for me to pay for the 'charity' SIM instead of paying for my own?

Unsurprisingly, I couldn't find anything in the help files for this, nor could I find any way of contacting SMARTY direct.

If it's there, apologies. I blame the heat...

TIA

Patrick

3 Replies

  • pwhittic's avatar
    pwhittic
    SMARTY Pioneer
    13-07-2026

    MSF, Tascha,

    Huge apologies for the late reply - I was away, then waiting for a replacement SIM.

    As you can probably guess from the previous sentence, I ordered a replacement SIM and went up to the café where we hold the drop-in sessions.

    Having activated the new SIM, it still wasn't working until someone who comes along to my sessions said to me "Have you tried switching the router off and on again?"

    That fixed it, and I'm considering switching roles with Gordon...

     

    Thanks again,

     

    Patrick

  • MSF's avatar
    MSF
    SMARTY Guru
    28-06-2026

    pwhittic​ In addition to advice fromTascha​ , you could begin a group, invite in the other account, and you would then be paying for both. You would also get a discount on each plan. You would need access to the other account in order to accept the invitation.

  • Tascha's avatar
    Tascha
    SMARTY Moderator
    28-06-2026

    Hi pwhittic​ if you still know the log in details for the account you're paying for then the simplest way to go about this would be to request a replacement SIM from your account and then put that in the router in question. That way you don't need to update or change any payment details etc.

    If that's not an option then alternatively, you'd need to get the payment details updated for the account that is currently associated with the SIM in the router. Again, to do this you'd need access to the online account to do this.