Forum Discussion

LYUBOMI_2810574's avatar
LYUBOMI_2810574
SMARTY Pioneer
14-07-2026

Help

Hello, you charged me three times for the same thing. How can you refund me both fees when one fee was paid for one month? Did you charge me three times 

Plans

2 Replies

  • MichaelP's avatar
    MichaelP
    SMARTY Moderator
    14-07-2026

    Hello LYUBOMI_2810574​,

    Thanks for reaching out here. Usually, if there are duplicate payments for your monthly plan, any additional charges are voided and automatically refunded to the original payment source.

    As MSF​ helpfully advised, it is best to chat with our support team, where they will access your account to check the transaction statuses. If they have been voided and you're still waiting to see this on your card, you may need to check with your provider for how long this might take.

    Thanks,
    Michael

  • MSF's avatar
    MSF
    SMARTY Guru
    14-07-2026

    LYUBOMI_2810574​ This is the Community Forum and we are not Smarty staff. We cannot see your account details.

    If you think there is an error, then you need to web chat with Smarty Support for them to check it. http://www.smarty.co.uk/contact