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[Network Issue] Service Update - Resolved

Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...

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YulianK by SMARTY Community Manager
  • 13902 Views
  • 200 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 76512 Views
  • 498 replies
  • 8 kudos

Android App

App Constantly logged out every day, so will have to go back to my previous network.Smarty not mainstream yet.

Mobile network is unavailable

Tried reaching out to customer services  but no reply regarding me and my partner going onto Smarty but unfortunately her phone is saying Mobile network is unavailable after working good for three days. I've placed her SIM card in two different mobil...

Veng by SMARTY Maverick
  • 1647 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer number from one smart sim to another.

Hi all. I've just transferred my old number from 3 into my new smarty £20 unlimited sim. However I realise I have the data only sim. So can I change the sim to unlimited everything outer do I have to get another sim and can I transfer the number to t...

Hotspot not available

Hello all. My hotspot function is not available. Am I to assume that is because of the red message when you log in saying engineers are working on a problem? are others having similar issues?

Everything still doesnt work ..

Since the outage .. I have no data , can't call and send texts.. says emergency calls only .. everybody else I know with smarty is back in running .. have not had any service since Friday.. customer service trying hard to solve but with no success .....

Page locked ? Greyed out

Does anyone know if Smarty lock the page where you can see the VPN  as mine is greyed out and cannot be altered..Smarty chat  people dosent know the answer so hope that some techie out there will have the answer .   

delete my account

i`ve tryed everything ti delete my account but the info i keep getting is not right so i cant delete need help

Number transfer

I have been waiting nearly a week for my old number to be transferred from Vodafone! Anyone have any idea why it’s taking so long?

Sim activated 5 days ago still cant ring out

I have bought a very basic no thrills phone for my elderly mother, downloaded the sim which has been activated and is showing my account being current and counting down to the next month, but I cant ring out on it, I can receive calls but not outgoin...

Verfication codes

Hiya, im not sure whats happened but i no longer can receive verification codes for apps to my number.any advice ?