Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I opted to retain my old number & it all ported over correctly. However, the Smarty number occasionally appears to display when I make calls or message some contacts. They don’t recognise the Smarty number & so don’t take the call. How do I disable/h...
Hi.I've been waiting for a replacement sim card now for weeks and recieved nothing. I have been trying to contact you but your website is so hard to navigate through.I've not had internet access for over a month now and,I've not used my new sim at a...
Hello.I've Been Waiting For A Replacement Sim Card Now For 3 Weeks And Still Not Recived It> Please Help> Thank You.
HI.Ive been waiting for a replacement sim for 3 weeks now and,still not recived it. Can you please,please help. I'm struggling now as I've not had a phone for almost a month.Thank You>
You can't even send a song text link via text ,looks like I'll be moving on to a better company!
Since last week I have not been able to send a SMS to a non Apple phone. It always comes back Message Sent Failure. What do I need to do besides use What’s App which is not always appropriate ?
I changed my data plan last month to unlimited as I need connection all the time like so many, experienced a day with zero connection last week whilst trying to book travel to visit sick mother. Ended up looking at other SIM providers but the sig...
In the vibrant landscape of telecommunications, the potential adoption of eSIM technology by Smarty heralds a new era of convenience, security, and environmental stewardship. This leap forward promises seamless carrier switching, allowing users to e...
Hi ..got my replacement Sim ..activated but won't connect to network . Tried everything but it isn't connecting ..thks
I gave just ordered a replacement and someone on the forum sent me this message is this true ??If you change it, the new replacement should have the same profile as the existing one - bearing in mind that a replacement is usually for one that is lo...
Hello SMARTY,I have recently transfer from another network to SMARTY but I start having issues with the network. Currently, the person who call me can’t hear the ringing tone in your phone while calling me but I receive call anyways. I have spoken wi...
My daughters having trouble with her old friends they are calling her giving her grief how do I go about changing her number but staying with smarty
I use a SMARTY data only SIM card in a wireless router to give me my home broadband and wifi connection. It all works brilliantly except for one thing: One of my mobile phones is on Three (pay as you go). I have realised that when my laptop, phone, ...
Ever since the outage on 2024-02-09, the “Personal Hotspot” setting disappeared in my iOS settings and when I go to “Mobile Service”>”Set Up Personal Hotspot”, it says “To enable personal hotspot on this account, contact Three”.Help please.
App Constantly logged out every day, so will have to go back to my previous network.Smarty not mainstream yet.
Hello,i have accidentally used STAC when carrying my old number to SMARTY. I received communication that my old number got cancelled today. How can I restore it?Many thanks
Tried reaching out to customer services but no reply regarding me and my partner going onto Smarty but unfortunately her phone is saying Mobile network is unavailable after working good for three days. I've placed her SIM card in two different mobil...
