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Having issues signing in to community?

We're aware that some customers are having issues logging into the community to write and reply to posts. I've cleared my cookies and that helped, we're working on resolving this pesky bug and hopefully it will be resolved ASAP.  

LTE CPE router

just put my new smarty unlimited sim in my LTE CPE router but am getting no internet, I can connect to the wifi from the router though, I have tried the sims in a mobile phone as a hotspot and they are working fine, are there any settings I need to c...

Data add on - what gets used first

I have 4gb data per month. If I bought a 10gb add on (£9) which carries on until it runs out which would get used first the 4gb monthly allowance or the 10gb add on. I was thinking of putting on 10 GB just in case the 4gb runs out but if the 10gb get...

VXman by SMARTY Pioneer
  • 969 Views
  • 1 replies
  • 1 kudos

Issues connecting to AWS over Smarty

Android developer working on a mobile App.When connecting to Amazon Web Services Cognito Credentials Provider over the Smarty Network I get the following error:Caused by: software.amazon.awssdk.core.exception.SdkClientException: Unable to execute HTT...

ipc-42 by SMARTY Maverick
  • 985 Views
  • 2 replies
  • 0 kudos

Block calls from 0843 numbers

I get repeated calls from numerous 0843 numbers. Very short ring and if I do answer it's a short recorded message. The scam is to leave a 'missed call' on the phone so I return the call - at a premium rate. I can block the individual numbers but they...

data Only sims

I am new to Smarty.I tried to order a data sim and get an error ………this page has been moved etc .The background info refers to no speed caps. So does that mean that the standard phone sim is subject to  speed caps  when using data 

Voice mail issues and phone calls issues

Can anyone help,I can't get my vouce messages as it keeps comibg up with not registered on network and people are havibg problems calling meHepl, any ideas. I have 3 bars showing on my phone so good signal quality

Resolved! how to use basic phone abroad?

Hi,  My little nokia is a basic phone with no internet or anything like that, so do I need to do anything to it when  i go abroad to spain later in the year?I would probably not be using it anyway, but will have it just in case, so need to know if it...

SMARTY dashboard

Strange SMARTY have decided to do this in the middle of the day (here in the UK). Wondering if there is a serious security flaw in the SMARTY website for online account self-service? 

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Chalkychap by SMARTY Trendsetter
  • 2684 Views
  • 4 replies
  • 0 kudos

iPhone 14 and sim not working

I’ve just moved to a new iPhone 14 and my existing sim won’t work. I understand the iPhone 14 uses eSim which Smarty doesn’t offer but have seen posts from others who seem to have successfully used their iPhone 14 with Smarty. Am I missing something ...

Switching owners

I would like to switch owners to Winston 07949, 786 756 or give joint ownership. Could you do this please or is there something that I need to do.

Using SMARTY in France

I'm using my SMARTY sim in a TP-Link mifi router. This works fine in the UK but not at all in France. I've seen the settings for changing a phone but how do I do this for my mifi router?

Hotspot

Hi im trying to hotspot my laptop off my smarty phone data. Its asking for a network security key.  Where do I find this?

Roaming

I have changed the settings in network for roaming but when I arrive in Spain  my phone foesn’t switch immediately to a local network.  Why is this?

Setting up family on Smarty

Hi Everyone - I'm brand new to smarty, and want some information on how to best set up a group plan on it...Lucky me(!) I pay my wife and kids mobile bills, and setting up family seems pretty straightforward...However, I would also like to be able to...

Issue with outgoing calls

When i call certain companies landline number, such as my doctor, housing company, 0300 number, they cant hear me the call drops or they cant make out what im saying as my voice is breaking up for them but when they call me back its fine they can hea...

Ruky_0329 by SMARTY Pioneer
  • 971 Views
  • 2 replies
  • 0 kudos

no home wi fi after activation

Hi, I have just completed registration of my new sim with Smarty, after changing friom GiffGaff. Smarty has confirmed that my activation is complete,  however my phone is not connecting to my home network,although it was working fine before activatio...