Missing calls …

[JamesAn_2918308]

Missing all calls due to all calls going straight to voicemail. Spent hours with an understanding chat representative who had me reboot iPhone on/off; switch iPhone wifi off, reboot router (CommunityWiFi is no problem), repeat - while a friend with me makes multiple calls to my mumber, all very frustrating. Eventually, after much hassle seemed to work. However, next day, same problem. So, on a chance, switched ‘ WiFicalling’  button OFF. Contacted friend; over several days called me couple times a day; all calls come though, no missed calls. 
The culprit appears to be 3network ‘WiFicalling’. Contacting Smarty is much, much hassle - only way seems to be through CHAT and that in itself is hassle let alone the BOT thing. Never was like this when first with Smarty !
Conclusion: 3s WiFicalling doesn’t work, 3s voicemail is a joke and customers, who pay them so they can be paid, are not given the service they pay for. Looking at alternative providers. 

[ClazzyJ]

I've got this issue and have tried what feels like everything and nothing is working. I've reset my phone settings, I've turned off Wi-Fi calling, I've gone into my voicemail settings when I've been able to connect (which is rare) and toggled the settings there on/off. 

My mum is currently very unwell and I am getting texts saying I have voicemails but no sign of missed calls (no notifications, nothing in my phone app) and then 98% of the time I can't ring voicemail. 123 or the other numbers all attempt to ring for ages then eventually fail. It's really distressing me. 

I've had numerous conversations with support and nothing is working and they don't seem to understand what's going on or why this is happening. I may have to change provider.

[MSF]

@JamesAn_2918308 I use iPhone and have wifi calling on but have never had this issue.

Have you made sure that your phone has the latest software update?

When you were first with Smarty there's a good chance that there were far fewer customers and so queries probably got answered quicker. I guess that. In order to keep prices low in this cut-throat environment, something has to give and perhaps that means they don't take on too many extra customer service agents?