Issue in DG11 3BE

[3070468]

Since this morning internet is erratic, patchy, and extremely slow in

DG11 3BE. After running status checker we are told there is an issue "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.

We're sorry for any disruption this may cause and will add any further updates here." However after more than 9 hours there is no change. Could you please updated me?

With many thanks. 

[3070468]

Thank you everyone and apologies for contacting this forum which I understand is not the right place for my questions about service outage. The network is still very slow in my area and I was unable to get to speak to a person of th customer service. But thank you anyway. 

[3070468]

many thanks and apologies for asking but could you tell me how can contact the customer service please? 

[MSF]

@3070468  Bottom of this forum page "Contact Us"

[MSF]

@3070468 We cannot update you because on this Forum we are customers like you and not Smarty employees.

Presumably Three network will fix it as soon as possible.