Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I bought 15G sim and have used 10G in Europe but my fair use limit is 12G. If I buy another 15G add on am I limited to using only 12G out of this again in Europe?
I'm trying to vote in eurovision which means dialling a shortcode. I've added some "out of plan" credit but still getting a looping "you've not been given access to this service" message. Can I not call shortcodes?!
I've activated a new SIM card and transferred an old phone number from BT. This is to be used in a basic (non-smart) mobile for my mom and I've received confirmation from Smarty that the phone number has been transferred but I can only make Emergenc...
My debit card expires at the end of the month so had a reminder text from Smarty to update my payment method. The new card's number is the same, just a new expiry date and CVV number.When I go into my account and select the option to add a new paymen...
Hi allI am going on holiday next month in a non-EU destination so it doesn't make sense to keep my plan running for the month during which I can't use it anyway.However I have a special offer (20GB data instead of 5GB), if I cancel auto renew, when I...
What is going on? @Smarty
Hello,When working from home last week, found that I was using too much data per day potentially and 100GB plan would not be enough for rest of this month up to 3rd June.If I buy unlimited data month pass starting on 19th May, will it last the full m...
Hi I am trying to add a second SIM card to my account. I have logged onto my existing account. I think I have picked a plan and paid my first payment. I have not been asked to add my new SIM card number yet as I purchased one from a shop. I was expec...
Any update how long the network will be down? No internet access since 12pm today.
Hi! My bank has cancelled my debit card and the new one won't get here before my next auto-payment is due.I've never used a PayPoint before, so can anyone advise me as to what info/details I need to top up at one of these?Thanks
I can access the internet through WiFi, but not via my data. There is no problem with coverage and I have updated my APN settings.Any thoughts?
HiI've changed my CC provider, and need to update Smarty.Try as I may, I cannot navigate my way around your website to accomplish the above.As I'm old and getting more frustrated by the minute, I need some help please. Preferably of the "hand holding...
Can you cancel a sim and start it as much as you want
As Subject says... the page of Smarty settings for 'other' devices does not correspond with the fields available in the Dial Up settings page of my TPLink m7350 mifi Router. Specifically there is no mention of MMS anywhere.The options I have are Name...
Hi, has anyone on here got a Samsung A35 or A55? I’m just trying to see if Smarty works on Wi-Fi calling on these models as these are not on the latest Smarty list of compatibile phones. Just trying to find out as thinking about moving from an old iP...
Hi, we are going to France and have a Data only SIM card for our caravan WIFI. Do we need to adjust the card in any way and if so how as its not installed on a phone. And I understand that we are allowed 12gb after that we can top up can this be don...
CANNOT RECEIVE two-factor verification code by text from my bank. Therefore, I cannot access my online banking ever again if I stay with your network.Do you see how that is not competitive in today’s market? If you don’t, you might want to join Trump...
just took me a hour to try and cancel my account since the people dont understand english and gave me the run around for over a hour refusing to cancel my account...absoute clownshow from indian "customer support" ... how do you get away with this? i...
I created a new message here yesterday ("Renewing a plan on a specific date") but it hasn't appeared on the forum. I had a notification about being awarded a "Thread starter" badge and I can see the message under "Subscriptions & Notifications" in m...
i cancelled my account cos this company are scummy AF. their call centre staff are all **bleep** too .
