BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi I have had really bad signal since 3g was turned off, I have had a replacement sim. I purchased a new router and aerials, I have full signal on the router but only getting 0.20mbps speed. It is the same on my mobile and when I put the sim into my ...
Hi All, For some weird reason I'm unable to make or receive calls on my phone for the last 3 months now. I have been using my Samsung Galaxy S10+ over past 5 years and I have been on smarty network for over 3 years now.However, for some reason, I am ...
A bit of advice please.I have an iPhone 12 Pro, that has eSIM capability,with a Smarty SIM installed. I plan to travel in Africa and intend to buy data for roaming via an Airolo eSIM package.If Install the Airolo eSIM (manually or via a QR Code) ...
I have a smarty SIM on my phone. I have also just set up a second SIM for data and want to activate it.....but it has posted one to me and I don't know how to activate the one I already have. I have paid for the additional package and don't want to w...
I have recently moved to a temporary address while my house is being renovated. I bought a data only sim as I have no broadband infrastructure at the property. The signal is terrible, could this be the old iPhone 7 I have popped the sim in?
I've recently joined Smarty. Previously my wife could listen to her 3 mobile voice messages from my EE phone by dialing 07*****123 & entering her 3 mobile number & pin but now on my Smarty phone when she dials 07******123 she immediately gets my voic...
I have a new Smarty sim to replace my Three sim. The Three sim is still in its notice period, so I can do easy comparisons for the next couple of weeks.All seems OK with Smarty so far, except for 1 thing which is driving me NUTS.I update the pages on...
I'm trying to enter a pac code on the smarty app, but the message please check number and try again appears. I've been in contact with my existing provider, but they say it's not a problem with the pac code they issued. Unable to find a customer serv...
I'm sorry to ask you, because I already have a physical card in my hand and have completed the payment. I don't understand why I need to send a physical card again. Because tomorrow night is New Year's Eve and I urgently need the Internet. Can you di...
I got a text saying my number had ported successfully, however it is still saying my number is my old number and I’ve tried restarting, turning iMessage off and on, adding my number to settings but it’s still not working. my ported number can receive...
I got two new numbers from this company. Unfortunately, my numbers have not changed since December 25th.
Have to say I'm not very-impressed with SMARTY support so-far.Since I joined SMARTY a couple of weeks ago, I've been having issues with very-low data-speeds in my local area, and constant issues in sending and receiving phone-calls (to other mobiles ...
Recently I have been unable to make/received phone calls. Saying this not all mobiles phones. Been with Smarty many years so not a second hand phone problem. Could it be the sim card. Would I be able to request another sim card, but keep the same num...
One of my SIM cards is in use in the CCTV. A few days ago it stopped working so I purchased a £10 top-up. However, this hasn't made any difference.The plan renews tomorrow but I found it frustrating not being able to use the CCTV.Am I doing something...
So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off. I've tried pinpointing the issue & I'm left clueless. The only solution to fix the issue is to restart my phone. I've tri...
I have just acquired a Honor X6b and I cannot place or receive any calls. The signal goes from 4g to H as soon as I try to call. I can get and send messages so why is the call function not working? Any ideas please?
How can I get extra data. I’ve just paid extra money. But says won’t add till 17th Jan
I have been a SMARTY customer for a few years now. In the past month I have experienced very low Data speeds to the point that when streaming Netflix, Disney etc there is constant buffering to the point it's unwatchable. Up until recently I've experi...
I just received an email saying that the merger between Three and Vodafone has been approved by the Competition and Markets Authority.Vodafone are a very expensive operator.Will this mean the end of the great value packages that Smarty offer?I hope n...
