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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 2026 Views
  • 5 replies
  • 9 kudos

Phone number

I’m new to Smarty. Brought my number with me from O2. When I looked on my phone -settings:phone, the number shown is from the Smarty sim I was sent. My own number works perfectly though and it won’t let me change the number shown. Any ideas clever pe...

Dongle wont connect

I have a unlocked huawei dongle with an activated SIM. The dongle will not connect to the internet. Ive checked the APN and it appears correct (mob.asm.net). Anything else I can try?

Resolved! Switzerland

Hi, I cant acces roaming in switzerland. Ive changed the APN and have 1GB data add on available. Any ideas? Thanks. 

SMS to 60154 not delivered

I texted SMS to 60154 (premium number with £2+SNC), it shows "message couldn't be delivered". I just moved to SMARTY andmived my number across.Do you know where I can change settings  on Samsung phone to enable sending messages to premium numbers? (l...

Sol_26 by SMARTY Rookie
  • 466 Views
  • 3 replies
  • 0 kudos

Samsung messaging

Hi I am trying to sort this problem since I have been with smarty . I cant seem to use the Samsung messaging service since I changed to smarty do I need to change any settings . I have the right message centre number and have no issues with normal te...

Resolved! Unlimited data Add on not working

I done my add on unlimited data on 17 GBP, but still not getting any datas its showing only the remaining days and hours , i done 4 hours before any one please help me to get  datas, why you behave likepPlease activate it

Help - Activated and virtually no internet!

Hi, I have activated the Smarty SIM, changed the APN settings, rebooted and seem to only get less than 1mb and only shows 4G on my phone which makes no sense as I am in a 5G area. Plus not getting any response from the chat support and there's no pho...

Resolved! Poor signal after port

Hi all,Today I ported over from Plusnet/EE to Smarty, but am most unimpressed so far. I have gone form having full signal to one bar all day, and had mixed messages via customer service as to if my port is still happening, or there is a problem.  I w...

Phone number appearing different?

@everyone  When I text people with normal text messages the number that appears to the recipient is different to my number, why is this? Thanks in advance  Keith.

Resolved! Change number

Change numberHello I need help in changing my mobile number for new number, reason for number change because I've been scammed today and that have my personal information police have advised me to change my number and passwords ectCan anyone help & i...