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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos


I have activated my SIM and been notified that the transfer of my old number is expected tomorrow 11th June. However I have no signal now on the interim number I received from Smarty. This number worked at first. On the app it says 'Your number trans...


I need a replacement SIM cause I've lost my phone, but also my old SIM for some reason the payment stopped going through and I'm not sure why, I would like to continue this payment and get a new SIM 

Bristol and surrounds: Fixing an issue - still. No service.

How long will Bristol and surrounding area have no service? It's been out since 4th June 2024 and its now the 10th June."We're fixing an issue in this area at the moment and aim to have things back up-ans-running as soon as possible."

Geri by SMARTY Maverick
  • 1 replies
  • 0 kudos


 On Smarty's help page for connecting to the internet on iPhone it says for Mobile Data change APN  to and the same for MMS. When you do this it changes to Is that correct? I know Samrty uses tyhe Three network. 

Sooty1951 by SMARTY Pioneer
  • 1 replies
  • 0 kudos

No Internet

Every weekend and school holidays we lose our Internet.Called smarty they say mast in our area overcrowded. So suck it up or go to different supplier.Great customer service.Why not please some of your customers and upgrade the mast !!.

Resolved! [Main Thread] Premium rate / short code text messages

Hi I gather from a few other posts that these are not possible at the moment! I found this in some information blurb from SMARTY -  " At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rat...


I got a Smarty SIM to put in a previous three Mifi device.seems to accept it but it won’t ccept the previous password and I have absolutely no idea how to reset the password outside of three.sorry for being a numpty but could someone help explain wha...

Refer a Friend

I would like to use the Refer a Friend to my friends and family, but some had already been a Smarty customer, but their account is closed due to lack of use. Would they be able to use the link and rejoin so they get the incentive? Thanks for any help...

Bought sim to active

I received a free sim with my router but to create an account I had to arrang delivery of another to get a number allocated, but j need the sim activate today that I already have 

Bad signal

Hi I live in brundell just outside of Norwich,  got terrible signal.  Any suggestions. Adam 

Unable to make or receive calls since 3G Switch off

I only use my work phone for calls, text message and WhatsApp. I can still text but can no longer access my voicemail, make or receive calls when I am at home. I work from home, so it's an issue. It only works in my garden! I assume it's due to the 3...

Phone transfer

Any new customers struggling with number transfers, I gave them all my information for a transfer a week ago and it’s still not done and nobody can call me on my new sim and old sim because of “signal problems with transferring”. Everytime I’ve spoke...