BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Is smarty ever going to get with the times and start eSIM or not, in the very near future.I would prefer to stay with my plan but if smarty are not going to be a up to date provider I’ll just have to go through the process of the PAC transfer sooner ...
Hi all,Today I ported over from Plusnet/EE to Smarty, but am most unimpressed so far. I have gone form having full signal to one bar all day, and had mixed messages via customer service as to if my port is still happening, or there is a problem. I w...
Is/has anyone had any issues with Smarty claiming they’ve used data when you know you haven’t? I’m a low data user, on the 4Gb plan. Got a message yesterday to say I’d run out of data which was strange, I never run out and I was working from home, ha...
I use a Samsung android phone and I'm using the Find my Phone Google functionality.Why am I seeing three instances of my phone when I look online?Hope you guys can help.A
As in the title, any call I make starts with longish silent delay before I get beep...beep...beep. Don't know if I can receive calls[1]. I can send and receive SMS (at least I just sent one to myself okay).My set up is a sim in a Huawei B311 router....
So I've noticed every now & then I can't receive calls, or make them. There is no dial tone & after a few mins it just cuts off. I've tried pinpointing the issue & I'm left clueless. The only solution to fix the issue is to restart my phone. I've tri...
Hi could i have a refund for add on 5 pounds please
Purchased an add on plan for EU doesnt work have changed the settings; all is fine - - doesnt work. Am out of connection truly poor service
Hi can you refund £5 add on thanks
How do I access adult content?
The adult content filter has a habit of blocking non adult content sites as well as adult content. I would like to disable it but cannot due to what happens every time I try. Please see attached image. Why is it an unprocessable entity? What's going ...
Ok so I ported over from O2, on a eSIM, to Smarty with a physical sim. The swap occurred yesterday on schedule. However, iMessage and FaceTime only work with my iCloud email, and in the iPhone 13 settings, my number isn’t visible. Just updated now to...
Hi all, I've noticed a LOT of issues with bringing your number over from previous supplier.I did it last week from EE and now I can't ring out anyone or text certain people. The internet works fine, but can't actually use the phone as a phone.Does an...
I work in Aviation. I’ve been in Greece, Spain, and Portugal the last 3 days. My phone connects to a network while roaming, displays 4G or 5G but nothing works. It won’t even load a google safari page. Settings are all correct. Ive no idea why it won...
I’m going on a cruise from Southampton to cork. Can I use my mobile data aboard the ship
I am unable to enter competitions on short codes I could do this with 3 but I’m not getting access now can this be unblocked
How do I pay to unlock?
When I try to set the PIN to set up my voicemail for the first time I keep getting the message 'that PIN is unavailable' and I've tried literally dozens of even lengthy Pins. Any ideas or is there a bug?
I have just transferred over from Three. I realise Smarty is owned by Hutchinson who own Three but as a Three customer my data usage was around 1.5gb per day on mobile data. I have not changed my habits, still the same but the mobile data usage on Sm...
