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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 126987 Views
  • 499 replies
  • 8 kudos

Not receiving calls

Hello I've just put my new sim card in today and ported my number over, some people have tried calling me but its going straight onto my voicemail and not ringing? What does this mean please

Managing family accounts after leaving Smarty

I have a Smarty account as do a few other family members, all of which I manage via the Smarty app. When I first log in, it defaults to my name & number on the "You" tab, with "(owner)" appearing after my name. I can then select another family member...

AndyS by SMARTY Pioneer
  • 162 Views
  • 1 replies
  • 0 kudos

Plan

Why am I not getting the option to change plan to 200gb for 12 quid

Convert to eSIM option showing as option on iPhone

I've got an iPhone XR running iOS 18.1.1 with a Smarty SIM and noticed for the first time there is now an option showing as:"Convert  to eSIM". (This is under Settings, Mobile Service)Has anyone actually tried this and succeeded?I don't actually want...

New member having nightmares

I have received email to say that my number has been transferred. This has not happened. I can't make or receive calls or texts. I am getting NOT ON NETWORK.  I am a carer for 2 vulnerable people and am very worried that I effectively have no phone. ...

CG272256 by SMARTY Pioneer
  • 142 Views
  • 1 replies
  • 0 kudos

Activate second sim

I am now quite desp;erate to get my voice line . I want to activate my second sim. I dont want to wait unting 16 August for a plan change, I cant speak to anyone at smarty and I cannot email anyone direct. Please lelp ne now

Resolved! Very slow speeds.

I've recently moved to smarty using an unlimited data sim for our 4g router as we live fairly rural.   We have direct line of sight to 4 masts.  Initially the speeds were as expected of between 25 - 40 mbps same as my mobile phone but on a different ...

Resolved! Coverage in Cities really difficult.

I have had Smarty for a few months.   I have noticed in busy places the signal often appears to be there but doesn’t allow access.   So in London you can call up maps - GOS will find you but no streets.    People I am with have 4G _ I have nothing or...

PAC code

I have just read a few threads with similar problem to me .I keep sending PAC  with my dob and keep getting the same msg back to re send?  ''your almost there -we just need PAC & dob" TIA 

Issue in DG11 3BE

Since this morning internet is erratic, patchy, and extremely slow inDG11 3BE. After running status checker we are told there is an issue "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible...

3070468 by SMARTY Pioneer
  • 284 Views
  • 4 replies
  • 0 kudos

Poor or non existent connection

Is anyone else experiencing problems with making and receiving calls since the mergeri have contacted Smarty 6 times now and nothing has changed  despite various suggestions from their staff.so dissatisfied and disappointed in the service, they do no...

Without internet for 3 days, now no signal

hello,i am a smarty customer for two years and it was nice but i don't know what's next.i don't have internet since 3-4 days so i've decided not to renew my plan for a while until it is fixed so i won't pay £17 for nothing, and i can use my other sim...

Resolved! My Sim didn't arrived after 7 days!

Hi there can anyone explain to me how the smarty delivery works i've waited long enough as they says 5 working buisness day should be deliveried to your address but still waiting Royal Mail correspondence won't shows up am very frustrated myself

RawaAmeen by SMARTY Pioneer
  • 445 Views
  • 3 replies
  • 0 kudos