Forum Discussion
why is it impossible to return to a chat
I can't get the so-called green chat icon needed to chat instead of the useless messaging chat which only has strict algorithm controlled topics/questions. I was having a chat but was advised to shut down and clear cache & cookies and open the login screen but not login and re-enter the chat!!!!
How when the icon doesn't accept anything other than it's pre-programmed algorithm controlled topics/questions.
The website says:
Contact our team đź‘‹
If you don't find the information you need, contact us via web chat to speak to our friendly team of experts.
We're available from 8am-8pm, 7 days a week. (Web-chat hours may vary over festive periods)
BUT THAT IS RUBBISH AS IT IS IMPOSSIBLE - I'VE JUST WASTED ANOTHER 30 MINS TRYING!
HOW CAN I CONTACT YOU VIA WEB CHAT???
2 Replies
I know caps is shouting - surely you can appreciate the frustration at so much wasted time trying to communicate with Smarty can boil over into using caps??
Virgini_4076199​ Firstly, please remember that writing in caps is like shouting and we are not Smarty staff either so it won’t help.
The chat bot should eventually transfer you to an agent if it cannot answer - try writing “agent” in the text box maybe. Even then, responses are not immediate as they are frequently busy. This is how Smarty keeps costs down by not having huge staff costs.
