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How to disable monthly renewal text messages

Michael_2043373
SMARTY Pioneer
SMARTY Pioneer

Every month I receive a text AND email that my contract was renewed. Every time the ping of these texts disturbs me in meetings etc. 

How can I switch these very annoying texts off, telling me about renewal by email  is perfectly sufficient. Un wanted TEXT is always a disruption.

(And no, setting the prefs in the account settings doesn't switch them off)  

 

1 REPLY 1

MSF
SMARTY Guru
SMARTY Guru

@Michael_2043373  I think it may be that you cannot turn them off (seem to remember previous thread on this topic). In that case, the only way to prevent disturbance is to switch your phone to silent during meetings.

Just checking - you did try turning them off here?: https://smarty.co.uk/dashboard/settings/contact-preferences 

I believe the reason for sending them is so that anyone who did not renew but still gets such a message may well have had their account hacked and can then get in touch with Smarty quickly.