Hello... I am an elderly woman who has tried to move from Vodafone to Smarty, and my number has not transferred across.
The man on the chat said it was 'stuck' and that I need to wait 5 days for the 'back end' team to sort out the glitch.
I don't have a landline anymore so I can't call anyone now!
If I have an emergency I can't call my doctor.
I asked the man on chat to get it fixed quicker, as I am elderly and now isolated with no means of communication, but he said I have to wait five days. I can't believe it.
He told me to call Smarty accessibility help line..! How can I do that when I have no phone!
Oh dear. I want this escalated as urgent, but I don't see how.. the man on chat just ended the conversation and left. I think he wanted to go home. Benjamin.. that was his name.
I need this sorting right away.. I need to be able to call people 😧
Oh I wished I had stayed where I was now 😢
I saw someone talking to @Natalie in another chat... she seemed super kind and helpful.. I think I need her help?
