Forum Discussion
0800 numbers
Can you please tell me why I cannot phone 0800 Numbers
Probably best to start a chat with Smarty support about this, they may be able to get to the bottom of it.
8 Replies
The question hasn't been answered. I have the same problem. I have been a Smarty customer for years, and today need to call an 0800 number, but as soon as I dial, the call goes dead. Why is this happening? I have started a chat, but now am waiting for a customer care agent to help me. The Smarty blog says that all 0800 numbers are included in the plan. Clearly this is not the case. I'd like this fixed, so I can make my call, but I'd also like an explanation shared with the community that explains why this has happened. What's gone wrong? And how will it be fixed for future users? Thank you.
DonaldGo_279357 From personal experience, the reason is that a lot of 0800 numbers operate via internet telephony. When you dial, the call goes from mobile to landline and then to internet and sometimes this breaks down. Usually, if you try again a little while later, it works fine.
How will it be fixed? Goodness knows! Possibly when all telephone service is via internet after standard copper cable has ended?
MichaelM_624281 You aren't by any chance EU Roaming are you? If so, they do not seem to work - personal experience recently.
You should be able to. What's happening when you try to call one?
Sorry you’ve not been given access to this service
Probably best to start a chat with Smarty support about this, they may be able to get to the bottom of it.
