You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I was nervous about eSIM swap in case it went wrong - and it did - so I would think twice until its all ironed outAfter requesting swap via the website there was no email with QR code, no loss of service on the old SIM, and a confirmation code appear...
Hello, I don't receive confirmation codes (from banks, HMRC, wi-fi company, etc. Even from Smarty ...), which means that I can't access my accounts unless I ask for the code to be sent to my email address (although this option is not often availabl...
IM NEW TO SMARTY AND MUST SAY SO FAR I FIND IT VERY FRUSTRSATING TRYIN TO SORT MY NEW SIM, THERES NOONE TO TALK TO OAND DONT HAVE ALIVE ONLINE CHAT. WHICH FOR ME WOULD BE ALOT EASIER. ANYHOW IM NOW TRYING TO SEND THIS PAC CODE? GOT THE DETAILS BUT CA...
My sons phone was recently stolen, a replacement sim was ordered. Now with new phone & sim on original number calls to his phone are diverted to another number (texts not affected). How can we solve this issue.
Hi, Hope everyone's wellI have been unable to return to the UK for the last couple months because of family issues. This led to me not realisng that my account was close to being closed I saw the email that it was closed and tried to renew it by purc...
I am a 75 pensioner at the end of 2020 I had to undergo emergency surgery to relive pressure on my brain pressure from a cyst miss diagnosed sinus infection I have two phones a smart phone and a simple phone my wife also has a smart phone. We have...
Hello. I need some help. I recently switched to Smarty network as I got a new phone and had my old mobile number transferred over here. It says the transfer was successful and phone calls are now going to my new phone with my old number. However, whe...
My smarty sum is not working on iPhone 11 it’s saying I should contact my network provider
been using my sim for 2 months just arrived at my holiday home (Bulgaria) emergency calls only
When I make a call to the company office I work for they cannot hear me and I cannot hear them, if they ring me we can hear eachother no problem. I'm using a Google pixel 6. It only happens when I make a call to this number.
I set up a smarty account for my daughter several months ago, but I used my name and email. I now want to switch my main number to smarty and add my daughter's existing number to a group plan with my main number as the group leader. I'm not clear abo...
Just been looking at the specs for the new iPhone 17 range which released yesterday for pre-order.Many of us (so I believe) thought that these phones would no longer support a physical sim and that you would need an Esim. This led to a lot of posting...
I see most new iPads now are eSIM only and its rumoured that the new iPhone in the UK maybe eSIM only.Currently I use a Smartly data only Sim card in my iPad Mini 6 and looking at the iPad Mini 7 it only has eSIM.I did recently get an iPhone 16e to r...
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I have been getting in touch with SMarty at least three times now to tell them my son has lost hos phone and I need a new sim. I am assured sim is on the way and I never get it. Every time I get in touch with smarty through webchat you forget the ong...
