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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Resolved! Issues with Roaming in EU

Hi,Has anyone else had issues with the EU roaming? Mine gets stuck on edge. I am on the 50gb for £8 plan with over 20gb worth of data left but no internet connectivity. I tried changing the APN as advised but it still failed to work. Anyone else had ...

Resolved! renew now

I was with Giffgaff before, and when I ran out of data I had a nice simple "renew now" that I could use to get back online.With smarty, the suggestion is to turn off auto renew and wait until the day you want your renewal. I did try this, I turned of...

H_2179833 by SMARTY Pioneer
  • 16 replies
  • 0 kudos

Resolved! PAC code

Hi I’ve been sending a txt too  65075 with my Dob but just keep getting a reply that says We received a switching request for this number which didn't pass our authentication checks. Please check the request and try again or log in to your account at...

National lottery app as stopped connecting

The national lottery app as worked fine untill about 2 days ago. I followed the usual advice i.e. reloading the app, rebooting phone but without result. Any suggestions why it is no longer possible using Smarty sim to connect to the national lottery ...

Doro 7010 wifi calling

Hello.Has anyone out there had any success with a doro 7010 and wifi calling please.I have purchased one of these as it appears to be the only phone with buttons that has this option. So far, I cannot get it to work on wifi calling.If you have been s...

Calls / TXT

Hi - i awitched to Smarty a week ago (Sim only)  Cannot make calls or send txts.  Is there an easy fix?

Parental Control

Hi , I have problem to access to adults contents. I paid 1 pound to unblock the service but nothing happened… what can I do? 

Moving from Smarty. Why won't they give me a PAC code?

I need some assistance, please. I ordered a SIM-only plan from Smarty, but their SIM didn't work on my phone (4G problem apparently, even though I got 4G no problem with Lebara but hey, I've accepted that now). Despite informing them, they cancelled ...

Celou by SMARTY Pioneer
  • 2 replies
  • 0 kudos

No service on Eurotunnel

I've suspected for a number of years that it's just the Three network that doesn't work while under the channel. I can't too that conclusion because I never had service on the way to France but, coming back, I could stay connected to the network I wa...

Chicky by SMARTY Pioneer
  • 5 replies
  • 0 kudos

Resolved! Solve a problem with daily scam calls

I want to know how best to stop regular scam calls to my Moto G13 Mobile?All the numbers are unrecognised to my phone contacts list.I identify the number as best I can from checking on the internet.Once indicated as possible scam I block the number b...

Trouble with data/signal

Since Friday I've been having trouble with data/signal. Keeps on dropping out. Restarting phone makes no difference. Been fine before this.