We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...
We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker. How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...
As the price of everything seems to keep going up, we want to keep our new plans as simple and honest as possible. So, if you want to get more SMARTY for your money, check out the latest plans available to you. You can always keep your current pla...
I am a Group Plan owner with a data sim and also a member with a mobile sim. If I don’t renew the ‘owner’ sim does the Group still continue with the member sims in that Group? Anyone running the same scenario? Thanks.
The network outage that was experienced by Three and SMARTY customers last week l don't know if was the cause of my SIM going bad. All l know is that aftderwards my phone would take best part of 10 mins after switch on for it to connect to the mobile...
Hi,In your opinion, what's an acceptable waiting time for the new Sim-cards? My one came in after 2 days. Last Friday I ordered 3 more for my Family. Still nothing. How long I should wait?
I already have a smarty sim how do I register it , it keeps saying awaiting number
I have an iphone and when I attempt to set up my personal hotspot, I get a notification telling me to "enable personal hotspot on this account, contact Three". I tried the Three customer service number but it would not connect me. I went into the loc...
Still unable to get 5g in Spain. What is the problem? Told to connect app to mobile.asm.net. This gives me a 3G connection very occasionally 4g. Someone else on the help got me to do a reset this resulted in no data again. A uk o2 phone next to me is...
Did anyone else get an offer on thier dashboard for a Xmas deal of £10 for 180 GB?I did then when I got to checkout it said £15 then when I queried it they said it was a mistake.Do they not have to honour the original price? Because I'm sure they do.
I have been in hospital for over 7-months with "LONG COVID", and have just returned home after the long battle of delirium, only to find that my account has completely closed. How can re-open my account with a new sim?
I texted SMS to 60154 (premium number with £2+SNC), it shows "message couldn't be delivered". I just moved to SMARTY andmived my number across.Do you know where I can change settings on Samsung phone to enable sending messages to premium numbers? (l...
I'm on a 30gig plan, which is upped to 50gb for £10 and that just about does me till it renews. Their was an offer for I think £12 for 120gb but now that's been deleted or changed to £14 for 200gb, that'd be too much for me, my question is; why did t...
My number has been ported but signal is not working, please can you help
HiI purchased a plan without activating the SIM I was sent. It seems like I’m being sent another SIM (2 days) and I will need to wait to use/activate that one. Account says awaiting number. Am I correct? Not good impression of smarty so far.
First off I think Smarty are very good in the UK, but I have been to Spain twice over the last few months in the Murcia region and the data coverage is virtually non existent and the mobile signal poor at best. All my data settings are correct. Has a...
Can you lift the block on answering 5 digit numbers and dialling them please ?
Can they remove the block on five digit numbers used for text messages ?
Hi, it's been several weeks since porting to smarty.My signal has not been great but I've discovered I'm not getting landline calls at all.Customer service keep going in circles with the technical team who are saying no timestamps for the landline ca...
What a joke smarty have become. Mon a chat for 1hr and 15 mins and now the advisor is ignoring each and every request for a response. just embarrassing.
Hey guys has there been any futher updates from three themselves on outage we had the other of any further Compensateion we would get back As far as am aware there there wanting people to fill out Compensate forms that takes up to 7 days to here ...
