Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
So, I've got hold of a new SMARTY SIM, added it to a Zyxel NR5103E 5g Router I snaffled off of eBay, allegedly unlocked, and am having problems. Any help welcome.1. On power up with the SIM in, all icon lights green except the cellular signal which i...
Hello all,I hope you are well.I am having issues activating voicemail on my Smarty. Namely, I have tried following instructions on the page "activate voicemail" by calling 123 (I also tried calling the international number, as I am in Europe currentl...
I use a smarty SIM card and the TP link mifi whilst boating in the summer months. I purchase data just before a trip and usually buy 40gig which is upgraded free to 60gig. This is enough for both tv and internet use. what is causing concern is that r...
Hi, I'm thinking about joining Smarty, but my situation is a bit complicated because I'm currently with Sky Mobile, and I'm out of contract, but my current Sky Mobile plan is a family plan which means 1 account with 2 mobile sims (father and son, fat...
Hi thereis the 50gb for £8 available for existing customers, at the moment? I was looking to come off the £10 deal but it just says £8 for 16gb??cheers
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...
Hi I'm going to Spain soon, I'm on unltd everything.From what I understand I get 12gb to use on my contract, after that I have to buy the EU add on, is that correct? Thanks
Hello,My wife and I have separated and I have moved to a different provider. We have a group discount plan which my wife and son's mobiles are on. As group owner I want to be able to transfer all the group ownership to my ex-wife so she can manage th...
Hi all, since the outage I have had intermittent issues with making and receiving calls. When someone is calling me , they get ‘caller is on another line’ I am missing important calls! Its very annoying, any help?
I have recently had phone stolen and received a replacement sim for new phone however when paid for my plan I am now only getting 40gb instead of 80gb. Can anybody help with this.
I recently had phone stolen and got a replacement sim however when paid my monthly subscription I am only getting 40gb instead of the 80gb I was getting on other sim
I have set up a group plan with my 2 sons in it. How can they see on there own phones what data calls and texts are left??
Hello... I am an elderly woman who has tried to move from Vodafone to Smarty, and my number has not transferred across.The man on the chat said it was 'stuck' and that I need to wait 5 days for the 'back end' team to sort out the glitch.I don't have ...
Hi, I’m trying to transfer my number to Smarty but it’s been 2 days now and nothing has happened, is this normal?
How do I get this ? I've just paid £12 and coverage is not good where I am .
Hello all.I have been a smarty customer for quite some time and recently 4G has stopped working and unable to make or receive calls indoors at home. It's nothing to do with the settings on my phone I believe as I have double check this as I have a s2...
My daughter is at Loughborough Uni and in accommodation with no internet access. Will a 4 or 5g router do the trick for her? According to the coverage she should have excellent 4g but only 5g outside. Also, can she use a single unlimited data / ca...
I transferred to smarty a week aga and send my PAC number on same day when applying for the sim, it is over a week and still waiting for the transfer, I had a chat and was told there was no indication that my transfer was completed that was a lie as ...
