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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 44831 Views
  • 495 replies
  • 7 kudos

Poor data speed

 NN18 8AG area, 3 network state maintainace work with slow traffic in this area but Smarty say no problem. I have 5g with 2 bars but service drops out along with glitches in connection.  Network connections deleted & re-inputed but problem still pers...

0330 numbers blocked

HI I tried to call 0330678522 but keep getting a message saying youve not been given access to this service.Can this be chnged as it my insurance company I need to speak toRegardsdean 

Voicemail

I have an iPhone 11 and have a voicemail message but when I press on the recording symbol bottom right if my screen,  it takes me to “call network provider”.  When I do this I’m told I have no messages !  Obviously the voicemail has gone somewhere bu...

Resolved! Reactivation of an expired number

I previously had a plan which as I hadn’t renewed since last September had been deactivated and my account closed.I have recently been invited to rejoin and offered to re-purchase a plan.I am interested in doing so but wonder if the reactivated plan ...

Auto renew not working

HiHad auto renew setup but recently changed to a free upgrade. Two other smarty users said same happened to them.Said remain on same deal, got to bank verification and to go to bank app, login and approve which I tried three time mes. Then bank app s...

Three Network is "Throttling us all" [My Opinion]

I have only been a Smarty user for about six or so months. I do like the service they offer and would like to continue using them..The problem for me is that the 3 (Three) Network is very unreliable during daylight hours.Every day from about 07:30 th...

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TonyA by SMARTY Maverick
  • 9287 Views
  • 19 replies
  • 1 kudos

Resolved! Text messages not working after port

Hi all.I have ported my mobile number from three mobile to smarty a couple of days ago.It seemed to work find and i can receive phone calls, but I've realised that I'm not receiving any text messages that are sent.   I have realised when trying to lo...

Text message not working

Hello Im new my mobile number was transferred from 02 to smarty a couple of days ago.It seemed to work find and i can receive phone calls, but I've realised that I'm not receiving any text messages that are sent.  I upgraded to google messages I have...

WiFi Calling

When I purchased my Smarty SIM card with it's unique telephone number, I noticed the WiFi calling symbol at the top bar on my phone screen. Great, because that's the service I was attracted by. However, after porting my existing mobile number, I noti...

Getting so many SPAM texts from short codes

It's really concerning that I've been getting so many SPAM texts in my SMS inbox the past 10 days or so. Just this morning, I've already gotten 6, and it seems like it's getting worse every day! I'm getting tired of reporting so many things as SPAM e...

Network down?

Hi all. Getting frustrated. Is the Smarty network down in East London. I've had no service yesterday or today so far. Entered 2 postcodes (home/City of London) and status says "fixing an issue" but no further updates. Not really acceptable and the Ch...

Resolved! wifi calling

i have a Nokia x10 with wifi calling capability however it doesnt appear to work, does anyone have this phone and know if it works with Smarty (its not on their list of compatible devices)

Fluctuating Service/Possiblr Network Congestion

So for the past week I have had fluctuating service and because of this I cannot use my sim at all.My service bar is consistantly fluctuating between 2 bar and no service. Even when I have service I still cannot use my data, make or recieve calls or ...