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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 124292 Views
  • 499 replies
  • 8 kudos

Network downtime

Long term user of Smarty but over last 6 months, network having more downtime, earlier this year virtually had no network for a week during the day, last week it started again 3 days no network, I live half a mile from a Three mast when i walk 100 me...

Promotional data roaming

Anyone know how promotional data works when roaming, I got a uswitch plan 40GB for £70 but seen stuff that only the data before promotional can work EU roaming 12GB

UK SIM not working in Australia

Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data).The SIM is recognised by my phone and multiple local phone signals are identif...

Resolved! Will Smarty ever support eSIM

I see most new iPads now are eSIM only and its rumoured that the new iPhone in the UK maybe eSIM only.Currently I use a Smartly data only Sim card in my iPad Mini 6 and looking at the iPad Mini 7 it only has eSIM.I did recently get an iPhone 16e to r...

DarrenN by SMARTY Pioneer
  • 1538 Views
  • 8 replies
  • 2 kudos

Replace my sim with a sim from a shop?

Hello i need to get a new sim but want to keep the same number, i dont really want to wait for it to arrive via the post,  i was wondering if i go buy a smarty simcard from a shop can smarty move my number onto that sim? I know o2 used to allow this....

S3495270 by SMARTY Rookie
  • 95 Views
  • 1 replies
  • 0 kudos

Change plan

Hi I'm currently on £8 for 50g ( 16g after promotion) which is due to expire I've seen a new plan £7 for 24g is it possible to change to this as the offer in my dashboard is a more expensive offer

Chelle46 by SMARTY Pioneer
  • 86 Views
  • 1 replies
  • 0 kudos

Resolved! Visual Voicemail

Any plans for Visual Voicemail for SMARTY and any other networks that use the 3 network infrastructure?  Voicemail is quite 1990s in that it delivers a text with a just a phone number, so you have to dial voicemail in order to identify who the caller...

Michael_T by SMARTY Teamster
  • 36331 Views
  • 43 replies
  • 22 kudos

Resolved! sim

I bought a sim plan with high data so i could use in a portable wi-fi works good but when i tried fitting in my i phone its slighty to big can i get another sim same number to fit phone

Service outage

Does anyone know how to contact Smarty to resolve service outages? we have been without data service for 6 days with no ability to find out what is going on or how long we can expect no internet service. their network checker just says there is a pro...

Refused call to 04

I recently tried to call an 03 prefix number but got a recorded message to say I was not authorised to call it?? Any suggestions??

Resolved! No service

I havnt had service for four days on data check network issues smarty saying a temporary issue we are working on it but its day four now Cf728fy