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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
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  • 473 replies
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Unable to receive calls on Samsung

HiI've been with Smarty for over 1 week and I'm unable to receive incoming calls. I can get calls and messages on WhatsApp and I can also receive SMS messages but no calls. If someone phones me they get a message that the number is not available. I b...

Voicemail Notifications

Hi everybodyI've just signed up to Smarty and as usual there are a few tweaks one needs to do to get everything running as you'd like.I'm getting there but I'm having a problem with the Voicemail.The voicemail is all set up and is working fine but ev...

Slow upload and download speed with Tp-link M7350

I recently purchased a Smarty sim card to work with a Tp-link M7350. I am connected ok. I have 3 and a bit to 4 bars on the 4G icon on my router. I have put "mob.asm.net" in APN in dial up settings for my router. I have selected 4g only. I am based i...

Sim not working

I transferred my old number from o2 and activated my sim. I activated sim and also received email trat transfer is completed, my old som card stopped working. I put my new sim from smarty and its not working l, i checked settings, reset phone few tim...

Resolved! E sim

I hope SMARTY offer eSIM one day it’s something they should consider, especially with newer mobile phones going to eSIM only go on, SMARTY get your skates. on i’ve been very pleased with SMARTY so far very good signal and no issues at all since joini...

UK SIM not working in Australia

Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data).The SIM is recognised by my phone and multiple local phone signals are identif...

Protecting against SIM swap fraud

There are numerous instances these days of SIM Swap fraud.  In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...

GraemeR by SMARTY Pioneer
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  • 3 replies
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Mobile internet box apn settings

Hi can you tell me how to set up the apn profile to allow internet box to work in eu. The settings page request the following.profile namedial numberAPNuser namepasswordprotocol (pap,chap, pap and chap)

PAC Code Not Working

I am moving from GiffGaff to Smarty but the PAC code they have given me won't work in the smarty portal.  GiffGaff have checked and the PAC code is correct and valid but it still won't accept it in the portal and I cannot get to talk to anyone !!!

Support escalation path

Hello - Can someone please confirm the support escalation path as i seem to be going around in a frustrating and interminable support loop. I am trying to get support via chat and email but my DoB on record appears to be incorrect so support cannot v...

What steps does Smarty take to prevent a sim swap attack?

Can't find anything or the website that addresses sim swap attacks.What does Smarty do to prevent to prevent sim swap attacks? I'm looking to be reassured that Smarty does not make it easy for some imposter to call them and pretend to be a genuine Sm...

Webchat

Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!!I am trying to activate a SIM card on a data-only plan to go in my router. I want to add this SIM...

Poor signal

Help please.  3 says there’s  99.9% coverage in the area I live. I’d say it’s more like0.01% even using WiFi it cuts out.  I’ve never had such bad experiences with my mobile since joining Smarty. Is there any hope it’s going to improve in the near fu...