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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 88638 Views
  • 499 replies
  • 8 kudos

Incorrect billing!!!

Why am I being billed twice every month? Had an initial tarrif of £10, then upgraded to £12 tarrif, but why am I still being billed for my old tarrif?

Roaming in Romania - Not working

Hi. Roaming in Romania on only network allowed DigiMobil is not working. iPhone with Roaming settings activated number +44 7458 641674. Welcome to Romania message was received. Please check. Thank you. 

Request PAC code told to request STAC code?

I am leaving smarty and so sent an SMS with the word PAC to 75075 as per usual. SMARTY replied saying that in order to transfer my details I needed to send the word STAC and my DOB. Not knowing what STAC was I did as instructed. I now am unable to ge...

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International calls

hay I am trying to figure out how to do an add on I want to call australia   an im having difficulty am not sure wat I am doing can someone plz help me .... !! 

Intermittently not receiving calls

Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the...

Frequent service dropouts

I've signed up with Smarty and pretty appalled at the quality of coverage.  All throughout London my signal constantly drops out completed, showing zero connection. This is inside and outside, in congested and non-congested areas. And often if I quic...

Resetting password

I have forgotten my password and can click to get an email from Smarty which allows me to log in without one, but I can't seem to find, get a link which simply allows me to reset it! Am I missing something?

Network Problem

My Smarty mobile keeps moving to the 3 network. because i live close to the border with ireland its picking up there three network. i have always been able to receive good signal at work, another work colleague who is with smarty mobile is able to ge...

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 88638 Views
  • 499 replies
  • 8 kudos

Calling all Unlimited Plan customers…

We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you fe...

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NealP by Team SMARTY
  • 3368 Views
  • 27 replies
  • 1 kudos

Network downtime

Long term user of Smarty but over last 6 months, network having more downtime, earlier this year virtually had no network for a week during the day, last week it started again 3 days no network, I live half a mile from a Three mast when i walk 100 me...

I'm elderly...please help me if you can

Hello... I am an elderly woman who has tried to move from Vodafone to Smarty, and my number has not transferred across.The man on the chat said it was 'stuck' and that I need to wait 5 days for the 'back end' team to sort out the glitch.I don't have ...

Caroline by SMARTY Pioneer
  • 286 Views
  • 6 replies
  • 0 kudos

Resolved! Transfer delays

We have been waiting now 24 days for a number transfer. This is ridiculous. The apparent email option in the FAQs takes you to the webchat and the compensation links are broken. Beginning to regret moving my family sims to smarty if I am honest. Anyo...