BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi, I've twice submitted requests for a new SIM delivery but it's been over two weeks and I've received neither. Smarty's lack of 1. Contact details and 2. Tracked delivery just exacerbates the issue and now I have no where to turn to. The delivery a...
I can no longer receive or accept calls on the mobile network, but I can make and receive them when on Wi-Fi. Why is this? I have not changed any settings on my phone, I have checked everything (data is on, do not disturb off, I’ve updated my phone...
Hi - I am having issues with my voicemail. I keep recording messages and then finding that it has reverted to the default message, deleting my message in the process. This is really frustrating as I include important information in my messages. Any i...
my wife and I both have smarty sim only deals, BUT we cannot make calls on our mobiles WHY???
I keep getting a "sorry, you're not given access to this service" msg when I try and call some numbers. Yesterday I wanted to call my District Council to report a problem in the park but couldn't because I didn't have access to the service. I had to ...
My wifes Samsung A40 is part of a group of three new Smary sim card users. Today, out of the blue it stopped making or receiving calls. Anyone know how to fix this. Seems the A40 is compatible and VoLTE is on.
My phone hasn’t connected to any network in Australia. My settings are as advised in the travelling abroad advice and I have tried resetting my phone. Any suggestions as to what I can try to get it to connect. It’s an iphone15. Thanks
I have recently joined SMARTY. Soon after activating, I got (what I suspect is a generic) message advising me to update my APN if I was interested in roaming. I am, so I did.However, due to finger trouble, I entered "mob.asn.net" (note the N in ASN) ...
Very poor signal indoors and outdoors in BN12 area call drops out other person can not hear me or me hear them this morning caller couldn't get hold of me did not ring went over to voice mail I was in doors have WiFi switched on, other phones in hous...
My phone is not working for voice calls. I can't make or receive calls. I can't access my voice mail.I have checked on my network coverage for my postcode and it says " They are working in our area and it should be working soon". However my phone has...
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Hi everyone,I just transferred my old number from O2 to Smarty, I just wanted to know that what will happen to my Smarty number, my Smarty bill, my O2 SIM card. And also, could I have my Smarty number active again as well?I'll be so grateful if anyo...
I transferred my existing number to the SMarty plan. I can receive texts & calls to my existing number. However if I send or reply to a text, the number at the other end is different & this number doesn't come up as an existing contact to the person ...
When I call my sister ’s Virgin landline with my Smarty mobile (or my wife's phone) I get through ok and I can hear them but they can't hear me. We tried a Vodafone mobile and that works, no problem. Any ideas?
I bought a smarty sim card on ebay becuase im early Dementia and the number was easy to remeber. Then i found out my 5gb data was kept ny Smarty after I bought it. That Data is mine, i buy it. Like my sky card it rolls over, why, becuase if you pay f...
My mum passed away. I was paying £8 month for her plan. I have cancelled the payment plan and submitted death certificate etc. A puk code was requested to transfer her smarty number to another sim. I now do not want to do this instead I want to keep ...
Hi.. I cannot request PAC code on my old SIM card as it's not recognised by the phone.. I bought another SIM and logged in with my details hoping to swap numbers or bring the old number over but being the card is dead that's a problem.So I used the e...
Hi everyone, I am at my wits end - my partner and I recently switched to SMARTY and chose to keep our old numbers. We have had notification that the port was successful and our old numbers have transferred however within ‘Phone’ in iPhone settings...
Hi I gather from a few other posts that these are not possible at the moment! I found this in some information blurb from SMARTY - " At some point you'll be able to send other kinds of messages which will be chargeable. This will include premium-rat...
Hi everyone,I’m having trouble sending and receiving text messages to and from Italy.This is quite important as I need this service to receive texts from my Italian bank. I’ve already contacted Smarty customer support, but unfortunately, they weren’t...
