Roaming abroad

[KayokoC_2231388]

I got to < Edit Access Point, but cannot change anything. It shows 

Name 3

APN three co uk

etc in faded grey.

[MarkSouth_37172]

I also had this issue.

Instead tried to create a new APN with all settings the same other than changing to mob.asm.net as described in the set-up guide but then can't enable/ swap to the new one instead.

Contacted the advisor via chat messaging to no avail. They seemed to think it was an issue with my phone instead - Sony Xperia 10V, updated to latest software (Android 15) - however Sony help desk were even less useful.

Any further advice from anyone?

[MSF]

@MarkSouth_37172 Not sure why you tried to set up a new APN. Can you not change the one youswee in your Settings to mob.asm.net? This is the correct one and only needs to be done once and can then be left in place.

[MarkSouth_37172]

Unfortunately it's not allowing me to change any of the existing APN settings as described by KayokoC_2231388

[MarkSouth_37172]

// I had thought to make a new APN as a work-around but also having issues with switching onto that one instead.

[MSF]

@MarkSouth_37172  Is there a forum for the phone manufacturer? You may find others who have had that issue there.

Unfortunately, I cannot help further with this  because I have used an iPhone for a long time and have never had the problem.

[Decembersangel]

Hi @KayokoC_2231388 

Here some advice wih regards to to enabling roaming on your phone:-
https://smarty.co.uk/roaming-setup
https://help.smarty.co.uk/en/articles/2090500-roaming-and-international

If all else fails then contact the Live Chat:-
https://smarty.co.uk/contact
Type 'talk to a person' in the dialogue box to connect to an advisor.

Good luck x

[MSF]

@KayokoC_2231388 Are you certain that isn't the setting for MMS rather than mobile data?