Callers not connecting to my phone

[BryanSi_2479947]

I have had several people tell  me they have called my number and they just get silence. No tone, No message.

I do not receive a call. Other times it is working fine.

Any ideas?

[MSF]

@BryanSi_2479947 Are they all on different networks - could the problem be at their end?

Do you have a good signal where you are?

[BryanSi_2479947]

On one of the instances we repeated the call when we met up. We were both within about 300m of a 4G/5G  mast, direct line of sight. My phone didnt ring and the callers phone was silent. I have just finshed a long online chat with Smart support - they are looking into it.

[MSF]

@BryanSi_2479947 Good that you are having the issue looked at.

If you were both on the phone near each other, you would possibly not be using the same mast though - depends upon network.