You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I’ve been looking into the best way to make devices around the house (Phones & Tablets) safe for my child to use. E.g., Blocking explicit content. I thought I’d share these step-by-step on how to do it, in case anyone found themselves in a similar...
Can I pause (put on hold) my current plan? I have removed auto renewal but I still have 28 days left on my plan and would like to pause it. I got a date only sim but the 5G router I have, only gives me a fraction of the possible speed. I’m currently...
Does anyone know why the purchase page on main website is just "hanging".
For some reason my TP Link box wont connect to the internet despite my SIM card being activated. Does anyone know why this might be? Thanks in advance.
I have a new phone with sim bought from shop. How do I activate it?
I need proper help as sort using my phone abroad?
I am about to change from a Motorola G6 Play to a Nokia C21 Plus. I simply want to transfer my number and Smarty account to the new phone. Can you please advise me what I have to do and whether I will need a replacement SIM? New phone is dual sim but...
Hi, anyone noticed a reduced phone signal in the LS27 8 area? Over the last 10 days I have noticed a drop in mobile phone signal indoors compared to what it was before.
Im new to Smarty and i've made a mistake setting my daughters account up. I have ordered and received a smarty SIM for her and have transfered her old number to it. Can I now her add her to my group with an under 16 profile? I see now I should have o...
Im at a loss with a sync error on my phone using google calander. I have tried all the suggestions i could find on line. some my phone was not able to do and the final solution is contact internet service provider. has anyone else had this problem a...
I WONT ADD A FRIEND. HIS PHONE AND HIS E MAIL I SEND YOU BY YOUR CHAT.
Hi thereI transferred yesterday, inserted new sim and pac code.Got email today saying number not transferred, is this because I put the new sim in too soon?How do I rectify this please?
I need to enter my pac code but in account settings my phone doesn’t appear
Any solutions welcome
the login page is not working on chrome, the 2 step verification page flashes up then goes back to the login screen
I can't find group messaging as an option on my iphone. It was suggested that it might be to do with my carrier ie Smarty. I have no problem receiving messages from individuals in the group, or sending them, but cannot see the group and cannot see...
Test
My device is not listed on the phone 5g supported devices list in help and support. I own a Nokia g50 which can do 5G connection. As this network piggybacks on the three network, I used a similar priced network "ID" but only got a 4G connection. Does...
On two occasions of late I've been unable to login. Here's what happens. I enter my username (email add) and password then hit return (or login). The page telling me smarty's sending me the confirmation code flashes up for a micro second and then ret...
