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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by • SMARTY Community Manager
  • 51867 Views
  • 496 replies
  • 7 kudos

Problems sending email via Smarty

Hi,I have my own domain and email address and I can send and receive emails from my phone whilst connected to wifi, but the moment I come off wifi and connect to Smarty, I can receive emails but not send them. They sit in my outbox unsent until I con...

Mathemagic by • SMARTY Commentator
  • 1438 Views
  • 1 replies
  • 0 kudos

WiFi Calling stopped just as phone was connected

I have just had my phone number ported from my previous supplier. My previous supplier was 3 and I had WiFi calling. My number was ported via Smarty from £ and my WiFi calling has now stopped working.  One of the reasons I need WiFi calling is becaus...

ronecc28 by • SMARTY Pioneer
  • 934 Views
  • 0 replies
  • 0 kudos

Resolved! Lobster Mobile in Spain - Any thoughts / advice ?

A mate is shortly going to Spain, he has been told that "Lobster Mobile" is an English language mobile phone provider in Spain, and he has asked my thoughts. I have never heard of this service, so thought that I would ask this community. Any experien...

JJP2 by • SMARTY Pro-coach
  • 2786 Views
  • 3 replies
  • 0 kudos

Sim problem

Hiordered a smarty sim unlimited everything works in iPhone but not an old Nokia unlocked or a three router any ideas why ?thanx for any reply 

Can a SMARTY sim card be re-activated if rejoining SMARTY?

Hey, so I left SMARTY for EE but now since regret that decision because the prices are too high and want to revert any changes. However, can a SIM card that had been disconnected be re-activated or would I need to start fresh?

Jack0x by • SMARTY Commentator
  • 2196 Views
  • 2 replies
  • 0 kudos

Resolved! Network issues

Hi I'm based in new malden and have been having issues with my phone signal for about 3 or more weeks.  I have been on the 3 network checker and it's been saying, we are fixing an issue with our network in this area!   I'm wondering how much longer t...

Resolved! Entering PAC/STAC code

The area to enter my PAC/STAC code is not where the instructions have pointed me towards. 

Abdur8266 by • SMARTY Pioneer
  • 4307 Views
  • 5 replies
  • 1 kudos

My Smarty SIM - WADA & the IOC are concerned 😂

 Since I joined Smarty on June 2nd, its been a truly fantastic experience / service.Its now running so fast that World Anti-Doping and the IOC are concerned Can I just point out that my Smarty SIM did not have three shredded wheat for breakfast*, was...

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JJP2 by • SMARTY Pro-coach
  • 1043 Views
  • 1 replies
  • 1 kudos

Resolved! Transferring number from old network to smarty

Hi, I’ve been trying to transfer my number to my new smarty sim for about a week now, I’ve put it through several times and I either get a ‘number hasn’t been transferred over’ message or nothing happens. I’ve been messaging Muzammil but this person ...

Payments

I’ve paid my monthly bill but I still can’t make calls etc can anyone help I’ve turned my phone off and rebooted it but no luck 

Esims

When will eSims be arriving. Having purchased a Pixel 7 phone l am can no longer use 2 SIM cards. I am still using my old Samsung in conjunction with my new phone, Or is there a work around