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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by • SMARTY Community Manager
  • 41603 Views
  • 495 replies
  • 7 kudos

What's going on?

Hi allHoping you can helpI was with PLUSNET MOBILE and LEBARA - I have 2 SIMS as the Plusnet coverage was bad at my home address (uses EE) - Lebara uses Vodafone and great signal at home address .... very pleased with Lebara.Plusnet Mobile told me to...

MrRee by • SMARTY Pioneer
  • 3224 Views
  • 4 replies
  • 0 kudos

EU phoning

I am going to Spain and France can I use my phone on my plan and is there anything I should do to my account before going.?

Poor Coverage

I moved to Smarty from Vodafone because you were cheaper and it seems like now I know why. Your rural coverage is quite poor. As a keen amateur golfer I'm finding that it's rare to have an adequate connection at clubs I visit. And your coverage check...

Data

Says online Very good signal. Only getting 3g. Smarty gained £7. Canceled auto renew. I will stick with Giffgaff and Lebara. Witch are 02 and vodafone. Not 3

No network coverage

Hi, I've recently joined Smarty, ported my old number over, I can't seem to get any network coverage, just says emergency calls only.  I have an android phone   

Forgot Password

I've forgotten my password .keep going round in circles.i lost my phone and need another SIM card .as well .

Cannot make calls

my old number has been transferred now but i cannot make calls or receive them did not have trouble with my old provider 

Not able to call while roaming on 3 Ireland

Whilst roaming in Ireland, I am unable to make a calls.  Before someone asks, yes I have the international number correct and this was working a month ago.  I also notice that even though there is a 4G signal the phones (Pixel 6a and 4a XL) they keep...

clivejo by • SMARTY Pioneer
  • 403 Views
  • 0 replies
  • 0 kudos

Spain

Hi guys I use Smarty for only my router for data only, could anyone please be so kind to suggest the most cost effective plan for data in the EU. Thanks Jamie

Data useage

Hi all   Just signed up to smarty.  I had ran an around 6 speed tests and played about 30seconds on YouTube to make sure the data was ok before switching my number over.  My dashboard now shows I have 8.2gb remaining from my 12gb package. Is the dash...

Rich_G by • SMARTY Pioneer
  • 1463 Views
  • 2 replies
  • 0 kudos

Am i on 5g?

 Hi. Hopefully have switched from 4g to 5g plan at no extra cost. How,do i know which plan I am on? 

TT_606016 by • SMARTY Maverick
  • 1052 Views
  • 1 replies
  • 0 kudos

Sim order

Can some one help me please I was trying to renew my monthly plan and it’s bought me a new sim so now I have no Wi-Fi and a another sim on the way that I don’t need help please 

Resolved! EU roaming allowance limits

I have an 8GB plan and I’m trying to find out if when I roam in the EU whether my data cap will be 8GB or the 12GB EU roaming limit. If it’s 8GB do I have to buy a data bundle if 4GB to reach the 12GB limit? Is there anyway to buy data above the 12GB...