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New sim

Stephen_2220883
SMARTY Rookie
SMARTY Rookie

โ€Ž08-08-2023 15:10 PM

I have just purchased a sim from smarty (first time) I have activated it however I cannot send or receive calls. How long will it take please??

0 Kudos
2 REPLIES 2

Strandloper
SMARTY Motivator
SMARTY Motivator

โ€Ž08-08-2023 16:19 PM

@Stephen_2220883,

According to Smartys help articles, it can take up to 2 hours for the SIM to be activated.  You'll get a text/SMS to say your SIM is active.

If it takes much longer, it might be worth contacting Smarty via Webchat

MSF
SMARTY Guru
SMARTY Guru

โ€Ž08-08-2023 15:21 PM

@Stephen_2220883  Once the sim is activated, you should see the number allocated to it on your account dashboard.

All depends how busy things are, but usually fairly quick.