Calls to landlines don't work

[AndrewG_2027447]

Myself and my partner can make calls to various mobile numbers but when we call landlines we get either silence (the number is a hospital and works from other phones) or for other landlines a message saying this service is not included in your package.

All numbers tried start 01483 xxxxxx

We have tried restarting our phones to no avail.  Data is working fine.

[MSF]

@AndrewG_2027447  Have you by any chance tried +44 1483 xxxxxx?

[JJP2]

In addition to what @MSF has commented, are you by any chance trying to ring the Hospital in Guildford or elsewhere in Surrey, from outside both the UK and also the EU  ?

If so, you would need to dial the international number +44 1483 xxxxxx but also buy an add on to enable you to ring back to the UK