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Calls to landlines don't work

AndrewG_2027447
SMARTY Pioneer
SMARTY Pioneer

Myself and my partner can make calls to various mobile numbers but when we call landlines we get either silence (the number is a hospital and works from other phones) or for other landlines a message saying this service is not included in your package.

All numbers tried start 01483 xxxxxx

We have tried restarting our phones to no avail.  Data is working fine.

 

2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

@AndrewG_2027447  Have you by any chance tried +44 1483 xxxxxx?

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

In addition to what @MSF has commented, are you by any chance trying to ring the Hospital in Guildford or elsewhere in Surrey, from outside both the UK and also the EU  ?

If so, you would need to dial the international number +44 1483 xxxxxx but also buy an add on to enable you to ring back to the UK