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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 55002 Views
  • 496 replies
  • 7 kudos

Resolved! Network issues

Hi I'm based in new malden and have been having issues with my phone signal for about 3 or more weeks.  I have been on the 3 network checker and it's been saying, we are fixing an issue with our network in this area!   I'm wondering how much longer t...

Resolved! Entering PAC/STAC code

The area to enter my PAC/STAC code is not where the instructions have pointed me towards. 

Abdur8266 by SMARTY Pioneer
  • 4336 Views
  • 5 replies
  • 1 kudos

My Smarty SIM - WADA & the IOC are concerned 😂

 Since I joined Smarty on June 2nd, its been a truly fantastic experience / service.Its now running so fast that World Anti-Doping and the IOC are concerned Can I just point out that my Smarty SIM did not have three shredded wheat for breakfast*, was...

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JJP2 by SMARTY Pro-coach
  • 1054 Views
  • 1 replies
  • 1 kudos

Resolved! Transferring number from old network to smarty

Hi, I’ve been trying to transfer my number to my new smarty sim for about a week now, I’ve put it through several times and I either get a ‘number hasn’t been transferred over’ message or nothing happens. I’ve been messaging Muzammil but this person ...

Payments

I’ve paid my monthly bill but I still can’t make calls etc can anyone help I’ve turned my phone off and rebooted it but no luck 

Esims

When will eSims be arriving. Having purchased a Pixel 7 phone l am can no longer use 2 SIM cards. I am still using my old Samsung in conjunction with my new phone, Or is there a work around 

No signal or wifi

Hi I've only had my smarty sim 2 weeks in that time I've been to Wales & Chester . I'm not able to get any signal to text or call nor data . My partner had no poblem on her tesco mobile I have a Samsung z3 flip any ideas ?? Thanks 

Jadkh by SMARTY Pioneer
  • 978 Views
  • 1 replies
  • 0 kudos

SMS number

I retained my original number when moving to smarty. This number shows up when I phone people but if I send MSM text it shows up as the number Smarty originally allocated to me 

Activate

I have registered and have a SIM card but it won't let me activate, saying I will receive a sim in next two days and they are waiting for phone number.My mifi has had SIM card in for over two hours since I registered and paid for the £20 data only pa...

No signal

Changed to smarty about six weeks ago but not impressed with poor signal checked website saying that ongoing works to system still ongoing after six weeks. This is in the Bournemouth Christchurch area will be looking at changing to another provider n...

Smarty - Credit where it's due, its pretty decent

After three years with the "Kevin Bacon Fan Club" AKA EE, and a brief flirtation with Voxi, I ported my number across to Smarty last Friday, 2nd June 2023, after seeing the Martin Lewis' Money Saving Expert promotional tariff, which is £8 a month, lo...

JJP2 by SMARTY Pro-coach
  • 2042 Views
  • 3 replies
  • 3 kudos