IIRC, this issue, also for someone who switched from Vodafone to Smarty, cropped up recently.
I can’t find the thread though.
It’s worth deleting the contact and re-adding it, using the international number format +447xxxxxxxxx
If that doesn’t work, you would need to start a webchat with a Smarty agent.
Do let us know what the resolution is, as it would be useful if other people have this issue in future.
As this is the Smarty community forum. we are Smarty customers, so we just try to help out our fellow customers.
