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Sms not working

SVivacious1
SMARTY Rookie
SMARTY Rookie

Help! I'm going to go more mental! I can't send ni sms mssgs...aggggh

Driving me nuts!!

2 REPLIES 2

JJP2
SMARTY Pro-coach
SMARTY Pro-coach

This is the Smarty community forum, populated by Smarty users. We donโ€™t work for Smarty.

You havenโ€™t given us much to go on.

I presume you are a new Smarty user ?

Did you / Have you :

Checked that Three, the parent company of Smarty, offers good coverage where you live, work, socialise, all the places you use your phone, or have you โ€œbought blindโ€ and just hoped for the best ? 

Have you activated a Smarty SIM card and bought a plan, which would allow you to use the Smarty service ? 
What phone do you have ? Is it perhaps network locked to another network, meaning that until you get it unlocked, it wonโ€™t work with Smarty.

You say you canโ€™t send text messages, but what about calls and data ? Are they working ? 
As I said, in order to try to help you, we need more information from you. Alternatively, start a webchat with a Smarty agent. 

MSF
SMARTY Guru
SMARTY Guru

@SVivacious1 Are you by any chance sending an sms to a 5-digit number (shot code) as a reply or an entry into a competition? If so, Smarty do not generally support that at present.