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Resolved! Referral link issues

Good afternoon, I sent a friend of mine my referral link on the 25/2, he used the link to sign up to Smarty.  I've since heard nothing from Smarty, so I've just contacted them asking where my £10 reward card email was and they just told me that my re...

aide199 by SMARTY Rookie
  • 6042 Views
  • 13 replies
  • 0 kudos

Switched to smarty

Switched too smarty when Plusnet ended. I just can't fault the service, the app is brilliant, very pleased.

Buzz666 by SMARTY Pioneer
  • 1239 Views
  • 2 replies
  • 2 kudos

Data cutting out

Don't use smarty I tried buying things online then it has the nerve to cut out mid transaction you useless bar stewards cost me a lot of money now. Always times out at the worst of times worst network ever going bk to Giffgaff 

Bell1984 by SMARTY Pioneer
  • 1032 Views
  • 2 replies
  • 0 kudos

Not getting messages after 9pm

I don't get WhatsApp messages and texts after 9pm. I've checked all the settings on my phone but I can't sort it out. This has been going on for a long time. I've recently moved house but it's no betterAny ideas?

Outside EU - calls no data required

Hi.I bought a £15 add-on for an ios but I only want it for making/receiving calls outside the EU. I don't want it for data.What settings in ios are needed to do this as turning off mobile data just turns it all off.Thanks

3G only

I only receive 3G in my area, despite previously accessing 4G. Coverage in my area is shown as excellent for 4G. Is there network maintenance happening in certain places? 

Transfer number

If I activate a bonus SIM card, how can I transfer my own number to Smarty?

jw7393 by SMARTY Rookie
  • 669 Views
  • 1 replies
  • 0 kudos

Not receiving texts/SMS

Hello! I've been facing an issue for some time now and have tried using the "Live chat" support option without success. I'm hoping someone else has encountered a similar problem and might have a solution.The issue: I'm unable to receive any texts/SMS...

Dracuglia by SMARTY Maverick
  • 10032 Views
  • 22 replies
  • 2 kudos

Recycled Phone Number

I received my sim and new number from SMARTY last week and I'm assuming it's a number that has been recycled. Since I got it I have received several phone calls and text messages that are presumably meant for whoever had the number before me (things ...

Resolved! Weak Signal Medway ME5

I have had little to no signal since 12pm Monday 18th December 2023. The Network Service Checker is an absolute waste of time as is not updated with any estimated time frames and displays a generic message that upgrades are in progress. Come on Smart...

AFlacky by SMARTY Pioneer
  • 1280 Views
  • 3 replies
  • 0 kudos

Closing account problem

Hi there don't know why smarty has  told me that they're closing my account as I haven't logged in for a while when they have automatically took the payment for the service consistentlyFurthermore I am using my number, internet regularly and am shock...