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[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 5 replies
  • 9 kudos

Resolved! Still not ported

Activated my SIM three days ago. My previous supplier has now discontinued my service but Smarty still hasn't ported my number. How long does this normally take.

2nd SIM

Hi I just received your SIM card. There is 2nd SIM in package and I want to activate it for my son under the same plan. How can I do it. Couldn't find it on the website Thanks 

My Mobile No has vanished!

Hi everyone, I hope you can help me.  I purchased a Smarty SIM some time ago and requested that I keep my old No instead of the SIM's number.  That has been fine until I decided to change my Iphone to a Samsung.  Although I can receive messages and p...

Data only sim

The data only simm we have has been activated. I have fitted it into a 4G LTE Wifi modem. And it does not offer up an internet connection. I also tried the simm in my IPad and the same notice appears No internet connection. Any ideas please ?

sim not arrived

I ordered a sim a week ago, i understand their are problems with the post at present but tomorrow is xmas eve so not expecting it for at least another week, however the t&cs for the deal i have got says i must activate within 14 days to get that deal...

Auto Wi-Fi log in London Underground?

Is it possible to set up a phone with a Smarty SIM card to Connect automatically to WiFi at London Underground stations? I can connect manually by clicking on the THREE WiFi link but have to do this at every station. By the time I’m connected the tra...

Resolved! Sim

Why is my number showing as the smarty number when I've carried over a new number

Resolved! Payment

I accidently made 2 times payment this month from my card. However payment history shown only one payment in my smarty account.  

Complete Setup Statement??

My wife gets a message on the smarty app when she goes on it stating poops you haven't completed your account set up even though she has/did yesterday.I was with her when we did it together,it let us put all details in pac code her old mobile no/took...

Shop brought sim

Please help me! I've been waiting for my sim to arrive but as my previous plan had expired and I'm changing my number hence new SIM and account so I  brought one from the shop but I can't activate it. What do I do pi?

Number transfer

Hi guys, I tried transferring my number on a Saturday night, how long do you think it should take? Obviously because it was a weekend. many thanks