Huawei mobile WiFi

[SarahMu_2695237]

hi guys I activated my sim this morning and have put it in my huawei mobile WiFi device but only the battery and WiFi are lighting up green. The signal is red. Any advice 

[MSF]

@SarahMu_2695237 This is often asked here. Did you change the APN in the Settings page? Refer to manual for exact instructions.

[SarahMu_2695237]

Thank you.  Do you know how I would do that.  It’s just a small white mobile WiFi device so I’m not sure how to change settings.  Sorry to be a pain 

[MSF]

@SarahMu_2695237 You really do need the manual.

[Chalkychap]

Is your mobile broadband router device network locked, @SarahMu_2695237? 

[SarahMu_2695237]

No I don’t think it is. I’m not good with all this.  But when I put the old sim in which was EE the same thing comes up. 
the wee envelope symbol was lighting up too and the. I reset it and it went off too 

[JJP2RidesAgain]

So, you are having the same issue with both an EE sim and a Smarty SIM ?

Looks to me like your device could be network locked ? Where did you buy it, was it new or pre-owned ? 

[Chalkychap]

Does the 'old' EE SIM card work at all, @SarahMu_2695237? 

The EE SIM could be inactive, if you've left EE.