Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker. How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...
How can I enter competitions that require payment
Hi i ported my number to smarty now my account is not working dashboard showing Account Closed I cant log into account as verification code is sent to old number Not available as New number is not shown contacted live chat are useless cant answer qu...
I changed to smarty mobile last week and had my old number transferred from another provider to smarty when I text people the phone number that smarty initially provided me with is coming through to the people I am texting and not my number Has anyon...
I've topped up and says the payment went thru but won't let me us the Internet or call / txt
I already made a post about this but it seems to have been deleted or something (I can see I've made 1 post but cannot get to it).Does anyone have a line issue with call centres? Whenever I call a company number my line breaks up for them (I can hear...
I like to have all my important voicemails backed up to my own computer. As smarty doesn’t have visual voicemail I can’t export it like normal. Does anyone know how they can be downloaded? I found this pdf which talks about getting them forwarded by ...
Hi I have my SIM card and wanting to activate it but when I ordered it it asked me to select a date which is 20th on Friday . But I’m wanting to activate it and move my number over straight away is this possible now ?
I have my SIM card in a mobile wifi device ( data only sim )I can’t get logged on with the password given. Is there any trouble shooting for this
These no longer work either on the old voicemail system or the new one (that I knew nothing about)I can set up, delete & edit a DL, but if I go to use one my call is immediately disconnectedThe Chat Bot couldn't comprehend my question & a Support Age...
Hello,With a paused plan does the Sim/number still receive texts? i.e. verification generated texts/ for password etc…? thanks
Currently in Spain on holiday. Should everything work as it does in UK ? Has I'm not able to call mobiles . Landlines work fine and data is working fine. Just not able to call mobiles??
Hi , I have problem to access to adults contents. I paid 1 pound to unblock the service but nothing happened… what can I do?
Hi, I ordered a SIM recently and paid 7 pounds but I changed my address so I couldn't get the SIM. Instead, I bought a new SIM in a supermarket and joined a plan which is worth 10 pounds. How can I get 7 pounds back?Kind regards,Elvin Hajizada
https://smarty.co.uk/network-status-checkerEnter your postcode belowNN11 2NHLast updated on 11:15 am 11 October 2023.We’re fixing an issue with our network in this area. Sorry for any disruptions this may cause.Our engineers are working on masts near...
Wife is in Dubai. Set phone up before leaving. On arrival whatsapped home on hotel wifi. Then it’s stopped working. Can’t get access to select an add-on they say now is necessary. Any help please appreciated. (don’t want to make calls or text)
Hi. I am looking to upgrade my ageing motorola moto g range phone and have settled on purchasing the Moto G54 5G.Is anyone currently using this phone on Smarty in UK and can confirm that VoLTE calling (4g calling) actually works with this device? I'v...
Can my number be ported earlier than said date? You kept telling me to activate the sim, and now can’t receive calls??
Hi, I have a dormant Smarty SIM in my phone, if I rejoin Smarty will this SIM become active or will I have to wait for a new SIM?Thanks
My SIM card doesn’t word I was trying to call and it says I have not been given access to this service
