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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 14829 Views
  • 482 replies
  • 4 kudos

Bad signal

Hi I live in brundell just outside of Norwich,  got terrible signal.  Any suggestions. Adam 

Phone transfer

Any new customers struggling with number transfers, I gave them all my information for a transfer a week ago and it’s still not done and nobody can call me on my new sim and old sim because of “signal problems with transferring”. Everytime I’ve spoke...

Resolved! Pensioner new to smarty

Please can someone tell me if the blue line is what I have used Or is it what I have left I'm confused 

Cheryl66 by SMARTY Pioneer
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  • 2 replies
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Can't use FaceTime or iMessage 0n iPad or MacBook

I joined SMARTY last month and ported my number from my previous network provider (THREE). All seemed to go well: this number appears on my SMARTY dashboard and calls/messages are coming in, plus this is the number that shows for me when I contact ot...

Resolved! Phone settings displaying wrong number

My old number transferred ok and works fine but the new SMARTY SIM number is still displayed in my iPhone settings against the installed SIM which is confusing. That’s the number actually printed on the SIM and I confirmed that it’s not related to my...

iMessage & facetime

Hi, I transferred to Smarty today, with my old number. Unable to send iMessage or FaceTime from it,  FaceTime goes through email & just doesn’t send iMessages.  (I’m logged into WiFi).  I have tried adding number, turning both apps on & off, network ...

Resolved! Topping up data sim

I have several 2GB data sims on 30 day rolling program. If the data runs out before the end of the month can I top it on and if so, how do you do it? 

using old sim card while with smarty

I just ordered a new smarty card and plan and chose to keep my old number. After activation, can I still use my old sim card? My phone is a bit broken and it may be tricky to take off the sim tray. 

Phoning from abroad doesn't work

I've changed the app as instructed, did that a year or two ago in fact. I can use data, but neither me, my wife or my daughter, all on Smarty, can make phone calls. We get the message" You do not have access to this service" when we try. Any ideas?

pac number

Hi, I joined smarty a long time ago and transferred from O2 with a PAC number.  My phone has been working fine. today when I went onto my dashboard it was asking me to re enter my number and add a pac code to transfer my number to smarty. I am a litt...