Hello SMARTY Community, We wanted to let you know that the SMARTY Community forums will be undergoing scheduled maintenance on Tuesday, 23rd of September 2025 at 06:00 - 08:00. As part of this update, you’ll notice several changes to the User Interf...
You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...
Hey SMARTY community – we’ve got some brilliant news to share... For a limited time only, our refer-a-friend rewards have DOUBLED, that means you and your friends can now earn up to £40 EACH when they join SMARTY and renew their plan for a third m...
Hey SMARTY users! We want to hear from YOU about how you log in to your SMARTY account — the good, the bad, and everything in between. Got a few minutes? Share your thoughts on: Your overall experience – Is logging in smooth sailing or a bit bumpy...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
I'm a new customer and have the option of referring a friend either by link or a physical SIM delivery.I opted to send a physical SIM delivery. How do they get the same deal as I have? Do they have to insert the SIM and then somehow pic a deal or are...
No internet
I haven’t receive my SIM card yet, but I accidentally hit the activation button. So now I don’t know how to cancel it and also how to find my deliveries. If could, how can I cancel the ordering data plan?
Why I did not get internet in Lithuania , where is my 12 GB
My SMS are not been sent / received ?Friends are texting via SMS and they are not coming through?imessage / Whataspp are working fine I have done everything been suggested - any advice please
Find out about unlimited data
I’m currently abroad in Palma, and don’t have internationals calls / texts on my Smarty Package (£16 Unlimited Data, Calls and Texts). How come, when I send an SMS (not an iMessage) it gets delivered to the recipient back in the UK ?As I said, it’s n...
I recently switched my SIM from Lebara to Smarty. My phone is mostly at home, where I have good coverage and a strong 4G signal. However, I’ve been receiving complaints from people saying that my number is not reachable. I even missed a GP telephone...
My number hasn't transferred yet, help!
I had switch my old number from Lebara to Smarty. IT SHOULD start from today (25/10/2024).However it seems not functioning.
Hello,People who call me cannot leave me a voice message; they hear "Impossible to connect your call. Please try later". It's like my voicemail is off (the support tell me it is on). Still, I think I set up it right.Given that this has been going on ...
I have noticed that Smarty seems to take an age to log onto a local overseas network service provider, when arriving abroad. As usual as soon as we land I switch my iPhone 15 pro on by turning off flight mode. It then seems to take an age before th...
Hi,A very simple question, but I'd like to resolve it before we go to USA.I have dialled USA from UK and obviously used the "001" preface. On arrival in USA I need to phone the hotel who will send a shuttle for us. I will be using my UK Smarty SIM.My...
How can I opt out of "your account will auto renew" text messages from Smarty. I don't want every organisation I deal with sending me expected messages over and over again.l
Please i just joined this smarty. Waited for my sim and its arrived and I've activated it. Now the wifi is on and I can see it but how do I know the password? I want to change the wifi name as well and change the password. Where can I do all that?
Unless this is fixed I shall be moving networks as its impossible to run a business when after about 60 days the greeting gets deleted. My voicemail asks people to leave specific information so it starts become obvious when yet again it's been delete...
Why has my number not ported over
