No service

[SuzanPr_2843470]

I joined Smarty last week had a full signal in the house and outside but then i had only emergency calls only! Its running on my wifi at the moment. The signal coverage reports say no problem but the person on line said it was congested. Surely something needs doing ? Im in PE6  and just moved from 02 where I also had no signal but was told everything is fine. 

[MSF]

@SuzanPr_2843470 As Smarty runs on the Three network, there's not a lot they can do about it directly unfortunately.

[Rebekah_150]

Hey  SuzanPr_2843470,

Our coverage checker will show the best possible coverage we can offer but the network status checker will show faults where possible https://shorturl.at/bpN36 if you speak to our customer care team they can offer account specific guidance https://smarty.co.uk/contact available daily from 8am – 8pm.