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Dont know email address to login

Hi all, Im having an issue trying to topup my account, i dont have the email adress anymore that inregisteres under and i also cant remeber it, the only thing i have is my actually number. Is there any way i can top up my accout jusy with my number o...

New sim card

Hello I want a new sim card that actually works..what ever area I'm in the network and signal won't work. My phone breaks up when I'm speaking to someone..Google takes about 5 minutes to load and it wont let me watch you tube or anything else..I want...

New sim card

Hello I want a new sim card that actually works..what ever area I'm in the network and signal won't work. My phone breaks up when I'm speaking to someone..Google takes about 5 minutes to load and it wont let me watch you tube or anything else..I want...

MY CONTRACT

I forgot to enter my new card details into my account so my payment was rejected I have now rectified this and not sure what’s happened ..thank youAngela Lodge 

Sim won’t activate after renewing

Had to renew my service after changing debit cards. Paid, setup a new renew. Waited the 2 hours. App thinks the sim is working fine. I have no service on my iPhone for past 10 hours. Done all the reset phone, take out sim, change apn settings. Nothin...

No sound making or receiving calls

Hi, when making and receiving calls I can hear the other person perfectly but they cannot hear me. It is so frustrating! This is only when I make calls mobile number to mobile number, so it is not any fault with my phone. Because if I call people ove...

Unable to activate SIM - unexpected behaviour

I cannot work out how to activate a SIM which I have. It's a 'bonus' one which I'd have received some time ago.I enter the last 12 digits of the SIM card on the website. Then I'm asked to login:"Log in to finish activating. Log in to the account you ...

why by SMARTY Pioneer
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  • 7 replies
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Group Member Buying Add Ons

I am the group owner and my children group members. My son has bought himself 10gb of data using his debit card. How has he managed this? Under the group plan information it states "Group members won’t have access to any payment related actions, such...

Topping up error

IV not been able to top for two days now just keep getting an error iv chatted to some on the chat on smarty website but still no luck please help 

Missed monthly payment

i ve missed my monthly payment due to card balance. Now that i've moved the funds, how do i correct this or do i have to wait for Smarty to retry the payment tomorrow?

Derwent by SMARTY Pioneer
  • 553 Views
  • 1 replies
  • 0 kudos

60GB on 07511503912

I want to buy 60GB data to be activated on my smarty number which is 07511503912. Tried using my smarty account but it has been closed. I don't need a new simcard, just a month's data on 07511503912.Regards,Mr Lwazi Mabhena 

Unlimited add on

Newby here. Have just invested in a 5g hub and using Smarty sim. However I seriously underestimated  our data usage and  I have purchased the "unlimited" data asd on  even though the dates will overlap with my original plan. However when I log in my ...

No signal after putting sim into phone

I ported over a number from my old phone when signing up to smarty. I've received emails saying it was done successfully but I have no signal.I've tried putting the sim into a different phone and it did not work. I've restarted my phone a few times b...

asianprof by SMARTY Pioneer
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  • 1 replies
  • 0 kudos

Calls in the EU

I'm in the Canaries atm, I have a great 5g signal and can make calls over WhatsApp. However I can't make any actual phone calls, I get a message saying "the number you are calling has not been assigned to an account". I can receive calls from those n...