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Resolved! [Network Issue] Service Update

We are aware of an issue with our network and our engineers are working to fix this as quickly as possible. This issue could affect data, calls and text services. We are sorry if you've been impacted by this, please check back here for updates.

YulianK by SMARTY Community Manager
  • 92 replies
  • 5 kudos

Resolved! [Network Issues] Service Update

  We are aware that a small number of customers may be experiencing issues with our network this morning. Our engineers are working hard to fix this as soon as possible. We are sorry if you've been impacted by this, please check back here for update...

YulianK by SMARTY Community Manager
  • 135 replies
  • 9 kudos

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to and click on the Coverage Checker Cov...

Featured_Post_Service_Updates@1x.png YulianK_0-1700663541514.png
YulianK by SMARTY Community Manager
  • 3 replies
  • 9 kudos

Resolved! About Phone says Number Unknown

I have a Samsung Galaxy S9. Just switched from EE to Smarty. I got the email and text saying my old number has transferred, Porting Successful. I can make calls and send texts and the internet is working although slow. Under About Phone my phone numb...

Resolved! Group plan payments

Thinking about creating a group, but wanted to know about payments.  Does each member of the group have an individual payment method, i.e. their own bank card, or is it a single consolidated payment taken from the group owners payment method?Thanks

APN for roaming: cannot set it up :-(

Hello Smarty Comms, I added the Smarty SIM card before leaving the UK, but did not do the APN trick and now I am stuck in Europe with a non-working SIM for roaming. Tried to follow instructions to set it up, but does not seem to work: I ended up with...

Three vs Smarty link suggests Smarty users don’t get access to the full Three network (band 20). Is this true?

Is congestion common on SMARTY 4g network?

I've just joined the unlimited data SIM plan as I'm looking to buy a 4g router to use as a home broadband through tethering.I've plugged the SIM into my phone for now to test the connectivity, but the 4g seems inconsistent and is dropping out occasio...

Stripey giraffe text message charges

Hi all, i have recieved unsolicited texts from an online marketing company called stripey girrafe advising me i will be recieving advertising info and i will be charged £200 per text message. How can i stop these please?  Any advice appreciated.thank...

Forum e-mail confirmation not received

I have twice requested the confirmation e-mail from this forum, but although all my e-mails from Smarty itself have arrived very swiftly, no e-mails have arrived from the forum, and I suspect they cannot have been sent (I have of course checked spam ...

MollyR by SMARTY Maverick
  • 1 replies
  • 0 kudos

disable 2 factor authentication

the remember this browser option never works so i now want to just be able to login with username and password, i am happy to accept the increased risk of my account been hacked

Network problems

Hello everybody, I moved from BT fibre to unlimited smarty to save money. It was £10 cheaper per month but I had to buy a phone. I got a £159 phone looking for the long term option. Once they sent the phone and the sim, I found out that there is netw...

apav by SMARTY Pioneer
  • 9 replies
  • 3 kudos

My sim has been activated 5+ hours

But not data I've places my sim in too different phones and it doesn't work. It's not because my phones locked my husband has a smarty sim and his works fine in his I phone  Can someone help 

Activating a SIM that I already own

Went through the purchase online, but need a faster solution.Now unable to activate the SIM bought in a retailer as it is waiting to despatch the SIM purcased online.Is there a solution.