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Forum Posts

[UPDATE] Coverage Checker and Network Status Checker

    We have some exciting news for you! SMARTY has gone LIVE with our new and improved Coverage Checker and Network Status Checker.  How Can You Explore the New Coverage Checker? Simply head over to SMARTY.co.uk and click on the Coverage Checker Cov...

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YulianK by SMARTY Community Manager
  • 1919 Views
  • 5 replies
  • 9 kudos

Network

How comes i was on 3 for 5 years and smarty now since January and for all that time been checking network status for my post code and its always said we are doing work in your area ... Never said anything different . Actually majority of london post ...

Activating and adding a second sim

HiI am confused and worried I have costed my account too high in pounds trying to have 2 sims on my account. I have organised a group to put it on and have ordered a new sim which I will activate and add to the group but find the monthly costs keep a...

Data now rolling over?

Hi, I’m on a 30gb plan, but it’s actually double data so 60gb.However this time when it renewed it has carried over the unused data and now shows 60+ out of 90gbI’ve searched but can’t seem to find anything out about this. 

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rupe by SMARTY Pioneer
  • 755 Views
  • 3 replies
  • 0 kudos

SMS to 00447537452514

My phone number has allegedly sent an SMS to 00447537452514 at 18:03 on 01/11/2023, when I did not. There is no record  of the text on my phone, but it shows up in the Usage history on my dashboard. This is very concerning. This number has hundreds o...

Clarissa by SMARTY Pioneer
  • 456 Views
  • 1 replies
  • 0 kudos

Resolved! How to change from data-only to a regular plan

A few months ago, I got a Smarty SIM for use in a mifi router and elected for a 40GB@£13/month plan that is currently off auto-renew (i.e. expired). A friend told me he has a regular plan for his mifi device and I see that I can get 100GB for £12/mon...

GeoffL by SMARTY Maverick
  • 3067 Views
  • 12 replies
  • 1 kudos

Number porting - 72 hours and still counting

I took out a Smarty account using a Bonus Sim a family member had with their Sim, on Monday. After some trouble getting it activated, I finally was able to select a tariff. Then I submitted my PAC - all before 5pm. It's now Thursday, so by tomorrow i...

ZTE router won't connect to network

Hi guys, I've just got a ZTE 4g router and a smarty unlimited data SIM but it will not register to the network, I've changed the APN settings and tried everything else I can thing of but it will still not work? Anyone have any suggestions or came acr...

Resolved! Need to phone passport office

When I try to phone the passport office on 09135 950999 I get a message saying, "Sorry, you have not been given access to that service."I have £10 credit on the account and a package with unlimited calls.I've checked alternative number websites but t...

Gps

Can I connect a GPS 07 tracker to my smarty account what SIM card do need

Discount scam

Just had a call offering me a discount on my 3 mobile account. SCAM BELLS RINGINGAfter trying to get caller to confirm they worked for 3 they wouldn't .When asked why calling me they said my number was on a 3 account. I said I didn't have a contract ...

andyk159 by SMARTY Pioneer
  • 1077 Views
  • 4 replies
  • 1 kudos

Refund

Hi here refund never arrived this peoples is scammers 100 email not sorted out money never  come back awful poor service scammers scammers scammers 

Poor customer service

After nearly 30 emails/messages with different Smarty personnel, I find myself £12 out of pocket! They wont refund me £12 for a new sim for my partner that never arrived and on trying to activate a 'replacement' the sim was listed to a different numb...

Google problem

I have activated my sim and after a couple of days have found a full screen message on two occasions appearing to be from Google. I then have to deactivate the sim and replace it. Having gone through the preceding moves, I can use the phone and the m...