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Wide Awake from 04.00 on Easter Monday

Jet lagged following a trip to Northern California. Have to say the roaming coverage offered by Smarty through partner networks was great. I also tried out the American MVNOs of “Tello” and “US Mobile”, which were also good. Had to laugh at “Mint Mob...

Dongle newbie

HiI have a cheap chinese dongle from Amazon and a smarty data only sim.Im trying to make it work but Im not exactly in my youth and I really dont know what Im doing.Have logged onto the manufacturers site 192.168.100.1 selct english and password is a...

Reactivate sim card

Is there a way to reactivate a SIM card after it’s been deactivated? I lost my sim and then found it after deactivating it.

Auto-renewal issues when changing plans

I've recently joined Smarty and paid for the £10 (60 GB) plan on 8th March and turned auto renewal payments off.   I have now decided that I would like to change to a cheaper plan but read you have to turn auto renewal back on to change it.  However ...

My SIM is only 3G on my phone.

I've just moved to Smarty. I live in Northern Ireland. My WiFi connection was working fine until I got my old number changed. Now there's none whatsoever. I was told the SIM was 5g and it only 3 everywhere I go. Does it get better? Is this SIM useful...

Adding a bonus sim to my account

I have been using a smarty bonus sim which was not added to my Smarty account. I pay £10 a month and I use it in my avtec caravan mobile router. It’s not been added to my smarty online account. The original sim is no longer used. I’m away now and hav...

PAC code query

Hi..in a couple of weeks I'll be out of contract with 3 mobile network...can everyone tell me if I can use the PAC code from 3 mobile to smarty mobile...it's still owned by Hutchinson telecom....I read somewhere that this can't be done if it's the sa...

18+ Content - enabled but cannot access

SIM 1 - this is in my Android cellphoneSIM 2 - this is in my home 5G router, unlimited dataBOTH SIM 1 and 2 had their 18+ Content ENABLED on 14/6/23 after submitted my photo ID as requested by Smarty. Everything have been working fine with no issues ...

Jon2023 by SMARTY Commentator
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Unlock adult stuff

I set up my credit card and it said in 20mins I will be able to go on unblock stuff been 6hours still blocked

Text Received re Using Phone Abroad

I have received a text message from SMARTY telling me how to edit/add a 3 access point in order to use my phone abroad.My phone currently has just a SMARTY access point that already contains the mob.asm.net setting.Do I need to add a 2nd access point...

Network Security Key for dongle

Hi AllTo connect to the internet using my Dongle and my Smarty's SIM I need a Network Security Key.  From Who? I assumed Smarty, but I cant find any mention of one in their FAQ's.Please, who supplies them and how do I get it.Many thanksCaroline

Cant connect a new gadget

I'm using the correct password etc but keeps coming up wrong password, mine and my wife's phone connect no problem but trying to add granddaughters doesn't work. TP LINK M5350