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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 40832 Views
  • 495 replies
  • 7 kudos

Group Owner - Change SIM Number

Any update on when we will be able to change the Group Owner details?As a Group Owner, my associated SIM number is now unused however I still use my 'nickname' SIM as a Group Member. I would like to change the Owner SIM to my nickname one. Seems like...

Smoothy by SMARTY Maverick
  • 1248 Views
  • 3 replies
  • 0 kudos

How do I receive SMS when abroad in Thailand for work?

I am going to work in Thailand for a few days and need to receive SMS messages to login and verfify access to certain websites and tools. I have adjusted my sim settings so my phone should work. Although I won't be making calls or sending SMS I under...

Resolved! Smarty keeps crashing my Santander online login

Hi Smarty is sporadically not enabling me to logon to my Santander account, it throws me out when entering my passwords etc. Sometimes I can get into the accounts screen but then it crashes when clicking on any one of my accounts. Logging into  Lloyd...

Family Group Switch to Smarty

I recently switched myself and my family to smarty mobile transferring our numbers from a previous provider and setting us all up in a group.The number transfer completed a week or so ago but I noticed that when my kids or wife text me I recieve thei...

Resolved! Add a SIM

I've already got a Smarty SIM which I use for my WiFi router (data only)  I want to switch my phone SIM to Smarty, how do I add a new SIM to my account? Will also want to transfer my number.

Not able to access 0345 numbers

Hi I need to contact my water company and there contact number is an  0345. Number when I try to call them I get the message not allowed why is this happening I thought 0345 was just a local rate call ? Many thanks  Adrian 

Poor/Non-existent coverage in Athens, Greece

Currently here and experiencing very occasional 5G signal but mostly ‘E’ - which doesn’t work. Have updated mobile network settings and hard resetted phone. Even tried manually selecting network but no difference. In desperation have paid for data eS...

extra data while abroad

hi allMy son is in cyprus for a month and has run out of data.  Which option is best for him to get unlimited data for use while he is abroad? 

Account

I thought I am a 50gb Had a text saying 16gb as been renewed What plan am I on 

London Underground iOS configuration profile

Hi, I have been a Smarty customer for a number of years and had a 'wifi profile' instllalled on my iPhone that allows me to connect to the London Undergound wifi. I have upgraded phone and lost the WIFI profile file. Does someone have this configurat...

Unable to Install App on My iPhone

Hi, I have recently purchased a Smarty SIM card so I can have unlimited data. However I'm unable to install the app on my phone as it's not showing on the Apple Store.I have an iPhone 17Can you advise on how to install this please? Any help would be ...

Rng20 by SMARTY Pioneer
  • 1184 Views
  • 3 replies
  • 0 kudos

Isle of Man

Does anyone know why my data would not work in the Isle of Man phone is set for roam and worked fine in Spain last month ?

New customer - change of plan

Hi ALL - anyone can help me with this please:  I have just joined but now have seen the same plan also still with SMARTY but for double the data at the same price - how do I go about changing as I have tried via my account and it is not there - seemi...