Forum Discussion

NathanHy_507323's avatar
NathanHy_507323
SMARTY Pioneer
25-06-2026

Add-on credit to account balance

Does anyone know how to convert one of my group’s outstanding add-on credit to their account balance?

There does not appear to be the options available that are described in the FAQ and other chats. 

Thanks

4 Replies

  • NathanHy_507323's avatar
    NathanHy_507323
    SMARTY Pioneer
    29-06-2026

    I’ve tried both, neither seem to provide the option to transfer addon credit to account balance

  • NathanHy_507323's avatar
    NathanHy_507323
    SMARTY Pioneer
    28-06-2026

    Does anyone know a solution please?

    • MSF's avatar
      MSF
      SMARTY Guru
      29-06-2026

      NathanHy_507323​ Are you signing in as Group Owner? You can normally control group members' accounts.

      If this isn't going s expected, you will need a web chat with Smarty Support who can check out those account for you. http://www.smarty.co.uk/contact