Forum Discussion

Samholli's avatar
Samholli
SMARTY Pioneer
11-10-2024

Data add on not working

like many posts on here I have just purchased a 3 day unlimited data add on that won’t work. the timer is already counting down but I can’t get online. I had bought it to cover me until my broadband can be connected so really frustrating. Any help gratefully received 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    13-10-2024

    Samholli 

    1. Check on your account dashboard that the add-on is showing.

    2. Do a Network Status check for your area

    3. If it is on the account, web chat with Smarty Support Team to check for you.