Forum Discussion

DavidRi_2409741's avatar
DavidRi_2409741
SMARTY Pioneer
11-10-2024

Each month Smarty drops our service even on a direct debit order?

Every month our service is disconnected before the new month . Yesterday I received a text saying our unlimited service starts 12/10/24 even though the acct has been on a debit order for several months I added unlimited for today 11/10/24 still no service!

Sincerely Grandave

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    11-10-2024

    DavidRi_2409741  As forum members, we have no access to details of your account. For that reason, I think you will need to take this issue up with Smarty Support team or, if they cannot sort it, raise a Complaint.