Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Hi I recently purchased a SIM from my local store downloaded the app activated the SIM topped up but it's saying I need to wait for a new number
I've brought a SIM card from the store I've activated it and topped up but I think I've paid for a monthly plan instead of pay as you go
Trying to add a 3rd sim to a group plan. I try to follow the instructions but don't see any options for Group Options or +Add another Sim or any way to add a 3rd SIM
Hello, I can’t make calls to Irish republic numbers, which I thought was part of my plan (Unlimited) Can anybody adobe please? I’ve been on and changed the roaming settings as let the smarty video advises but still can’t make calls, many thanks
I have not set up voicemail, but callers are are answered and asked to leave a message. I then get a notification to say I have a voicemail, but when I click on the link to listen it says I have not set it up. This doesn't seem right. Any suggestions...
Can I use my allowance in Norway?
Having recently joined Smarty my voicemail showing 2 voicemails. Despite several contacts via the Help link and following their guidance this is still fixed after a month. They seem technically incapable of resolving— can anyone help please.
Do I have to activate an add on. I bought a 1gb add on this morning It shows on my account. but I am not able to use it.do I need to activate it somehow?
I recently ported to Smarty. I already had a data-only SIM, which automatically switched to my ported SIM. However, now I am only able to recharge for data packages and not for calls or messages. Can someone help me resolve this issue?
What number from the Smarty network do we call to find a company who uses a landline.Because when I dial 118 or 192 my phone just gets disconnected.
I want to use smarty and don’t need to keep my old USA number. I have asked for a pac code but don’t need one. CN I transfer to smarty without a pac?
As an adult, I prefer to choose for myself what I can and cannot see on search engines like Google. Unfortunately, it appears that "safe search" (ie censorship mode) is activated by default when Google is used via Smarty data on my SIM deal, and I c...
Is data roaming in Andorra included? If not how much does it cost?
I set up 2 accounts with my PayPal. I now want to change the payment method on both. I have turned off auto renew on then both and it offers me no alternatives. Any ideas how I might change my method of payment?
I set up 2 accounts with my PayPal. I now want to change the payment method on both. I have turned off auto renew on then both and it offers me no alternatives. Any ideas how I might change my method of payment?
HiI have ongoing issues when I call certain business phone numbers, eg call centres or lines where you need to select an option to get through to a specific department. When I eventually get through the person on the other end of the line always says...
Been trying to get pac code and won't let me get it?so contacted smarty and they are looking in to this for me and when I tryed to port number over had to give smarty customer service pac code as won't work and now waiting on smarty to get my pac cod...
I activated my sim yesterday, the sim has started working. However, i cant access the app or the website dashboard as it still shows activating your sim. I have tried everything logging in and out, deleting the app, contacting the support nothing has...
