Failed port (lost number no service)

[KadenOo_3116335]

I transferred my number to smarty and it was working fine for a week. Then all of a sudden the number stopped working. I contacted smarty mobile they said my old provider fails to send files which is a lie as I got a call from Tesco mobile and they told me the transfer was successful. Now I the number that I wanted is not active and the default number on she smarty SIM can't take calls or make calls. Smarty mobile have lied and passed the blame to Tesco mobile all they had to do was active my number on my SIM. does anyone know how I can resolve this issue as this number is very important to me.

[MSF]

@KadenOo_3116335 You will need to raise its as a Complaint with exact details and timescale.

[KadenOo_3116335]

Hi I have already done a complaint this is where they lied about it being a Tesco mobile issue and where the refuse to tell me which network my number was on I just want to phone me and tell me what is truly happening and how it can be sorted there lies had had me chasing Tesco mobile for no reason. Not very professional 

[MSF]

@KadenOo_3116335  Not sure what else you can do other than complain. Are you certain that it isn't Tesco mobile who are lying? If you gave them a PAC code, they must know where it came from surely.

[KadenOo_3116335]

Yes I am sure the number is on smarty as the number was working on my smarty SIM

I do not know of they can send a number back tto a provider without a pac and I told them I want this number and I was told they would sort it. Yet they failing to tell me what the issue. Which is fustratting