Number transfer now App advises account closed

[NathanG_2882682]

Just joined Smarty and got my number transferred - that was successful today, however, it now says my account is closed on the app and online!

There is no article to help, nor any response from the chatbot - please help as i have started a Group and i cant have this happen to their sims as well.

[SmartyTrousers]

@NathanG_2882682 I seem to recall that happening when you've ported a number in. Just log out and back in, and all should be well.

[Freerider40]

I have exactly the same issue. Tried logging out, restarts...noting works. Smarty bot does not understand the issue.

Smarty may have been a poor choice!

[Freerider40]

I have exactly the same issue.  Smarty bot does not recognise problem either, thinking Smarty may have been a poor choice!