Number transfer now App advises account closed

[NathanG_2882682]

Just joined Smarty and got my number transferred - that was successful today, however, it now says my account is closed on the app and online!

There is no article to help, nor any response from the chatbot - please help as i have started a Group and i cant have this happen to their sims as well.

[SmartyTrousers]

@NathanG_2882682 I seem to recall that happening when you've ported a number in. Just log out and back in, and all should be well.

[Freerider40]

I have exactly the same issue. Tried logging out, restarts...noting works. Smarty bot does not understand the issue.

Smarty may have been a poor choice!

[Freerider40]

I have exactly the same issue.  Smarty bot does not recognise problem either, thinking Smarty may have been a poor choice!

[MSF]

@Freerider40  @NathanG_2882682  But does your sim work and does it show the expected mobile number?

[Freerider40]

Yes, sim working with new ported number but app & online account showing as closed.

[AaronCo_3236243]

This is apparently a known issue. I invited my partner to smarty and as soon as her number was ported yesterday the account was marked as closed.

The port was successful, however still shows the old number in the account as of this morning.

One would assume there has been an issue associating the online presence with the new number. The old number no longer being valid so showing as the account closed.

Customer service said this has been reported by others but no indication if it was going to be fixed. Could be pretty wide spread for those porting yesterday perhaps.

[Freerider40]

Customer service imposible to contact for any meaningful response, my stay with Smarty may be short.

[MSF]

@Freerider40  As long as you are able to use your sim, why is there a major problem? I could understand it if you did not have service.

Surely, isn't this simply an inconvenience that is likely to be sorted fairly soon?