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Forum Posts

Problems with billing!

How the hell do I get through to SMarty as problem on my billing. All I  get is irrelevant articles - losing the will to live 

Issue with SIM Card Delivery and Customer Service

 I am reaching out as I have repeatedly contacted SMARTY's customer service regarding an ongoing issue, but it has not yet been resolved. On July 21st, I ordered a SIM card and received a confirmation that it would arrive within two business days. Ho...

Tharshe by SMARTY Pioneer
  • 527 Views
  • 2 replies
  • 0 kudos

3G switch off my phone is compatible yet Smarty says it isn't

I have a Sony Xperia 1 II. I like to understand why my phone is on the list when my phone fully supports Volte. Sony clearly states that the phone will work with a network once 3G is turned off. I have also turned off WiFi calling and called my mum a...

Trotter by SMARTY Pioneer
  • 2894 Views
  • 8 replies
  • 0 kudos

Activation / expiry time of plan

Good morning allIf I first activate a new SIM at 12 noon for example, will the plan run to 12 noon the same day of the following month? Or does it expire at midnight the day before? I've had both with previous providers and was just wondering how Sma...

Kata_3103 by SMARTY Maverick
  • 562 Views
  • 3 replies
  • 0 kudos

Can't receive calls

Can't receive calls but I can call out, this has been since the last update my phones been dodgy. Tried network reset and turning my phone off with no luck m 23

Can't receive incoming calls

I'm not receiving calls but I can call out, also when I'm on the phone my calls keep dropping and cutting off it's been dodgy since the last update, this is really frustrating as I need my phone for work and family purposes 

Porting smarty number to a new provider

I have been trying to port my number to another provider to leave smarty.I recieved an email from smarty saying to do:I cannot find where in the dashboard to speak or type anything relevent to my porting issue.We're afraid there's been a technical is...

Faulty sim

Anyone got a contact number for smarty...my sims stopped working

Moving to Smarty from GiffGaff

Hi, I have requested a pac code and inserted my new smarty sim into my phone. Then restarted the phone.I have gone into Smarty and put my pac code in and my mobile number.why is it not working?

Expiry time of plan, start of new plan

Hi, I'm new to Smarty and my first renewal is on Thursday 29th, I have turned off auto-renewal as I'm going on holiday, so I take it my last day of use will be tomorrow, the 28th. What time does the plan run out? Will it be valid until midnight tomor...

Kata_3103 by SMARTY Maverick
  • 399 Views
  • 2 replies
  • 0 kudos

Resolved! I am now in the UK but can't call Frarnce number

I am now in the UK and trying to call a France number 0033....but failed. And received a messageg from Smarty said "your out of plan balance has reached 0.00, pls top up"how comes EU numbers not covered in the plan?

frosti by SMARTY Rookie
  • 1136 Views
  • 4 replies
  • 0 kudos

smarty support

Ive just spent an hour on chat. i tried to tell the guy that myself and 17 other smarty users in my marina, have internet at 1 -2 mps and continual mobile data outages over the last 3 days. he just wanted to take the sim out.why dont they listen! if ...

european use in a car

I have a 2GB data only SIM for use in my car (Jaguar XF - 68 plate). No problem with using it in the UK, but I believe I need to change settings for use in Europe.I've had a quick look at the settings in my car but don't seem to be able to find anyth...