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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 94324 Views
  • 499 replies
  • 8 kudos

Sim not working

I transferred my old number from o2 and activated my sim. I activated sim and also received email trat transfer is completed, my old som card stopped working. I put my new sim from smarty and its not working l, i checked settings, reset phone few tim...

Resolved! E sim

I hope SMARTY offer eSIM one day it’s something they should consider, especially with newer mobile phones going to eSIM only go on, SMARTY get your skates. on i’ve been very pleased with SMARTY so far very good signal and no issues at all since joini...

UK SIM not working in Australia

Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data).The SIM is recognised by my phone and multiple local phone signals are identif...

Protecting against SIM swap fraud

There are numerous instances these days of SIM Swap fraud.  In addition to setting a PIN code to unlock the SIM card, what else can we do to prevent scammers from persuading SMARTY that a SIM has been lost or damaged and handing over a new SIM to the...

GraemeR by SMARTY Pioneer
  • 1406 Views
  • 3 replies
  • 0 kudos

Mobile internet box apn settings

Hi can you tell me how to set up the apn profile to allow internet box to work in eu. The settings page request the following.profile namedial numberAPNuser namepasswordprotocol (pap,chap, pap and chap)

PAC Code Not Working

I am moving from GiffGaff to Smarty but the PAC code they have given me won't work in the smarty portal.  GiffGaff have checked and the PAC code is correct and valid but it still won't accept it in the portal and I cannot get to talk to anyone !!!

Calls to Lebara

My brother is on Lebara and when I try to call him from Smarty I either get silence or voicemail.  Two other members of family and one friend also on Smarty have the same problem calling him.  I got him to cancel all call diverts but it made no diffe...

Nigel_99 by SMARTY Pioneer
  • 842 Views
  • 4 replies
  • 0 kudos

Resolved! New 12gb plan

Why hasn't my 5gb plan not upgraded to 12gb as account now showing 6gb on renewal 

No signal when leaving house

I use WiFi calling at home. When I leave home I noticed I have no signal. So I restart the phone and then have a signal. This never happened before with previous provider. Is there perhaps some settings I can change in the phone to help over come the...

Smarty plan from phone to Cellular ipad

Hi Guys so I move my sim from my Daily Android phone to my iPad.Unfortunately when someone calls me my phone rings not my tablet.It's as though the tablet is not a Cellular one but it is.Can't see a tab for calling as no keypad on show.

Resolved! Plan change not happened.

One for SMARTY.Upgraded my voice plans to ones for more data allowance but the change appears to have not happend according to my dashboard.Supposed to have changed to the new ones when my plans auto renewed.Advisement on please?