Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
So... I have a SMARTY sim and a giffgaff eSIM on my Fairphone 5. I'm in a very poor signal area so can only use WiFi calling for calls in or out. Both sims were working fine for WiFi Calling for several weeks but in the last week or two the SMARTY si...
Hi I need to call a French land-line from my UK mobile but I am unable to connect. I have completed the one off change and have been able to roam before and I am using the 0033 French dialing code. Any help would be appreciated Tony
Good morning anyone still experiencing problems in BH21 7JL They have a message saying fixing problems since July 2024 does a yone know what's going on ? I have put in a complaint but got no response (6 weeks ago now)Just renewed my monthly contract...
I can't get through to customer care. It keeps going to the bot
Hi my phone is 5g ready.Is my 7gb a month sim plan at £10 giving me 5g? I can't see anywhere on my dashboard if I am on only 4g or 5g.I've been told by other providers that pay as you go doesn't support 5g.Thanks in advance.
Hello all, I have an unlimited data only sim in a mifi unit. I’m about to travel to Ireland. I’ve found information on site that specific to Ireland amongst EU countries the 12 gb roaming limit does not apply and full monthly data is available to us...
I need a PUK code for 07367209162.
My sim is blocked how do I get a PUK code
Hi, excuse my ignorance, I am not getting a good reception for my data through Smarty.In settings do I turn off WiFi?, do I use data roaming as well as enabling data through my network?I'm in Norfolk, does anyone have problems with 4g.Thanks for any...
I have just received some text messages telling me that:" It's max of GBP2.50/min to call, ........................For full deatils visit free at smarty.co.uk/roaming"and "Oops, it looks like this service asn't covered in your plan......................
I have a plan with auto-renew on, I am trying to change what bank account payment is taken from. When I change it and click update settings I receive the email confirmation, but when I check in the settings my card being listed as selected is still m...
Still haven't received my PUK despite giving my details. Anthony Ward 07367209162.
A caller phoned me claiming that they had received a missed call from my phone an hour previous; I had not used my phone that morning. The caller was adamant that they had received a call from my number and wanted to know if I was a business (I am n...
I have transferred over to you and you email me saying my number and everything has ported over to me and is up and running which it is notBut no one can call me the get a message "the mobile number you called is currently un available" I can call ou...
I have a SMARTY account with a Google Pixel.I wanted to add a second phone so started a Group.Signed up to new account with payment details, waited for new SIM to arrive.New SIM arrives and I'm instructed to Activate SIM. On website the Activate SIM ...
Only it automatically filled the wrong door number? How can I change it as I'm paying £20 per month?
