BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I referred my mum to smarty back in may. I received an email confirming she had signed up with my code. She is still with smarty and neither of us have received a gift voucher email like the T&C's state (and no it hasn't gone to spam before you ask)....
Due to SMARTY dropping 3G in my area I've just replaced my Huawei B311 4G Router with a Tenda Wi-Fi 4G VoLTE Router (Model 4G06v1.1). It works just fine bar for one thing. When trying to login to Amazon or a bank the OTP message they send me via text...
Hi,I have been a long-time Smarty customer, with three devices currently subscribed to your network since 2018. All three devices are 4G-capable and support VoLTE, and one of them is 5G-capable. Let's call the 5G-capable device "A", and the other two...
How long does it take usually to receive the SIM through the post? I order Tuesday night. Thanks
hi, how can I delete a number from my usage history? thank you
Hi we have no service after a week of no service in the day time due to planned works it has come back on line by 4.30pm..but today we have no service again and it's now 5.20 pm..are the planned works over the weekend also. I have 2 monthly unlimite...
Been fine with Smarty for months then at some point in the last week I've been unable to make or receive calls. Had this before with a porting issue last year which Smarty kindly fixed.Tried sim in another phone and no change.Samsung s10.
Hi all, I have an Oppo Reno4 Z 5G. (CPH2065).No problem until 3G was recently switched off at my home address. Now I cannot make or receive phone calls on Smarty. My phone does not show any option in settings to select VoLTE, or LTE. However, I can s...
Dear all,I am looking forward to buy a portable router to use my Smarty SIM. I had my eyes on ZTE F50 mini router as advertised on website below. https://www.ztedevices.com/cn/product/zte-f50-5g-ufi/I am not able to find any support/reviews about thi...
Hi, I need to send a text message to my bank to authorise a payment. They use a short code number and my texts are failing. Does Smarty support short code text numbers? Thanks
I have been unable to make or recieve calls or texts for a few days now tried switching phone off and on. Had look at sim manager and noticed calls and texts aren't using sim 1 but my Internet is do I need new sim card and how do I get 1 from smarty ...
My sim not working it's says plan will reset next month
Hi, I made an account and chose a plan and paid for the unlimited package and Sunday night it’s now Thursday evening and still no sim, I have a referral smarty sim from a friend and was wondering if I could just get my plan swapped over to that sim i...
Some numbers cannot call one of my smarty numbers on my family group. It will receive a voicemail text after telling the caller “cannot connect this call. Try again later” and when we click the link in the text to call the voicemail it doesn’t work.i...
How do I change my number on iPhone 12 tried a number of ways but no luck been trying in settings opened up my number changed it pressed save but not working
Ive ported over and it says successful but my device sends messages on my new number (that I dont want). I want my old number! I remmeber it, and its linked to my university account. I cannot access my work! I am so enraged I have due dates and cant ...
Ported over today, received confirmation its succeful now not receiving calls
getting lots of calls from private 07 number saying that they are from EE and they are going to cut my phone off tried blocking but the numbers that they are using keep getting through
Hi we are travelling around France and for the past 10 days we have had no internet. Count less messaging with smarty was unsure how to do what they were suggesting around the APN setting on my phone, whether this would work and completely mess up my...
Hello My auto renewal kicks in tomorrow the 26th and I am trying to change my plan from 5GB internet to 16GB (So from paying £6 to £8). But when i do this and it asks for OTP from my bank,once after i give the OTP and submit it says its not possible ...
