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iMessage not working despite being enabled

DavidPe_3328037
SMARTY Rookie
SMARTY Rookie

‎29-04-2025 10:54 AM

Since moving to smarty a few days ago I have been unable to use iMessage on my iPhone. I get a message saying “iMessage needs to be turned on to enable iMessage “ I have checked and it is definitely turned on, I have restarted my phone several times and still getting the same message. Any help available would be appreciated. Is it a problem with three or smarty. 

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2 REPLIES 2

MSF
SMARTY Guru
SMARTY Guru

‎29-04-2025 16:26 PM

@DavidPe_3328037 I think that you may benefit from a Network Reset in your iPhone Settings.

The phone 'remembers' the first number allocated to the sim - especially in iMessage or FaceTime and needs a nudge to reset.

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DavidPe_3328037
SMARTY Rookie
SMARTY Rookie
In response to MSF

‎29-04-2025 16:53 PM

Thanks, just tried that and it’s still not working. It’s only for a couple of individuals who have checked and their iMessage is enabled. The annoying thing is that it won’t send the message as a text either. 

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