Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I know this has been mentioned several times on here, but i've not found a helpful fix, recently gone over to smarty from O2, i put the new sim in my phone, i can browse the internet, send and receive texts, but cannot make or receive calls, I have a...
HiI can’t make a 0800 international call. Can someone help please? Thanks
My son has just got his first phone, I already had a new smarty SIM to use. I want to add this SIM to my group, which I created yesterday. I tried to add that number, but there was no option (only to order a new SIM)? How do we get around this as he'...
Hi. I have put my SMARTY Sim card into a Doro 6520 flip phone (using a Nano to Micro Sim adapter). The phone won't recognise the SIM at all; red cross in the top left and SOS call only in the display. I believe the Doro 6520 is a 3G phone. Any tips g...
BEWARE. If u have an iPhone there is no connection in Australia, done all the checks as requested and confirmed Sim problem . Should get fixed sometime in March !! is the best u get from Smarty. Solution offered buy an Android phone or new Sim . “ Wo...
I know that this current problem is out of the hands of Smarty directly as it an issue with just one transmitting mast in west Cumbria and that Three is doing their best to gain access to the mast which is on private land owned, I am given to underst...
I changed my plan about ten days before my renewal date but now that my plan has renewed the new data allowance doesn’t show up in the app.does anyone know if it shows up straight away, or do I have to wait a few days?
the Smarty website is an absolute joke except its not funny wasting so much time on it. the site is clunky, the opposite of user friendly and effective customer support is absent. I wanted to change switch payment cards and although I ticked the box...
Smarty you have royalty ruined my phone .Topped up my sim only deal for the 10th time , only this time to be told by a family member I didn’t recognise your number have you changed it????you changed my phone number without notifying and without my au...
Can anyone one or a staff of Smarty that has compassion to help. I have been trying to get my iPhone imei mobile number black listed for insurance purposes. I have done all the relevant things needed to do as I had my iPhone stolen. But the insurance...
Reconnection, why has it taken more than the stated half an hour to reconnect
I have been debited but I can't still browse.My subscription is not working
I live abroad but visit the uk every summer for 3 months or so.last year I purchased an unlimited data sim only ansd apoarently it is still showing on my dashboard although without any credit.Is it worth my while buying a new plan for this same numbe...
I've got a phone for my daughter but don't want a monthly plan just want her to be able to make the occassional voice call and use the internet a bit. Can you buy credit on Smarty with a month plan?
How do I pay my bill directly in dashboard, my automated renewal fail. Thank you.
Iv just signed up I have a sim card I'm transferring my old number over enterd the package number I already have a sim card but instructions sre saying they are posing one out to me ?? Do I need to wait or can I use the sim iv already got
Ive just moved a number across from O2 which was ment to be my 4th plan, but its transferd to my daughters smarty number and shes lost her number etc how can i get that number back need a PAC code i still have the sim card with no signal and struggli...
I've been offered a free upgrade to 12GB of data from 5GB. Does this still include EU roaming?
