BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
could you please refund the £10 add on credit.
Why can’t I call or message while I am abroad.
Dear Smarty Community,I have recently been notified that myself aswell as my referral have both received a Amazon gift card as they have renewedfor the 2nd Month. I am trying to access this how do you do this? as I can't seem to find it.Kind regards,...
Hi i have got Roaming on but my phone still not working in Spain ?? Help
Today after topping up my SIM card does not work, no messages, no mobile data, only Wi-Fi-calling works,
Today after renewal my sim stop working
Hi when i received my smarty sim i had to do a few things to my phone.it was locked to EE. to unlock it enter *#06#this will give you your IMEI number - FOR FREE!!! go to EE website https://ee.co.uk/exp/myee-web/device-unlock and enter this number.th...
Hi,I have purchased two Samsung, one for my partner and one for myself. As the purchaser I have activated my partners sim using the app. Because I have done that it will not allow me to activate my sim on the same app. I have spoken to Smarty, but th...
I am planning to go to Thailand soon, and I am wanting to get an esim on my Samsung S22 Ultra. My phone is compatible for Esims, but Smarty says it does not support Esims. Looking at some of the previous post, I think I could still use an esim, can a...
Hi everyone, can someone help me please.??All my calls are going straight to voicemail. It takes hours for a text message to come through. And then randomly call comes through. I have checked settings all looks good. Possibly I can not see where the ...
I have received a text message from my midwife/health visitor service to opt in for an app. I have to reply yes - and the text message wont send. I have attempted to buy on add on as I know I cant text into competitions etc. The reply to the opt in...
Help. My payment keeps getting rejected
Why does my number appear different when I call someone
Hi I've got a smarty sim in a mobile router at work. huawei 5g cpe pro. When I connect my santander bank account to it , it let's me but alot of time throws me off!! Is it a router setting??. Thanks Simon
Hi I was using my phone yesterday and around 12am last night and all of a sudden lost service and still no service. Actually had to top up another SIM card from a different network so I can get on here and try and get some help. Have been with smarty...
Hi,any tips to get messages and calls working whilst roaming in france, i have changed the apn and data and picture messaging works fine just calls and text not working. everything worked fine in italy but in france there seems to be a problem.
How can i stop a ex leaving me voicemails? I have blocked his phone number but its leaving me nasty voice mails, any advice?
Ive got an unlimited everything sim and am off to france for a few days. However i cant see how to buy an EU Roaming Pass, does this actually exist? In my dashboard i can only buy standard data add ons!
Had sim for about a year so no probs usually, but today was told I was rung several times, checked and nothing, tested at home and its not making or receiving calls at all, texting, net all OK, on Android, any ideas, tried switching off, removing sim...
I saw a deal for unlimited data for 16.00 a month advertised but when I look in my app it is not there? I want to change over to it before the 11th when my existing tariff of 50g will renew and customer service are useless
