Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
EVERY ONE using SMARTY be warned they are asking for your DATE OF BIRTH when they don't have it on file anyway, how are they going to verify this information.
I have just purchase unlimited data, however the internet is totally unusable as its around 0.48mbs. So impossible to use, the signal is 4g and the strength is good. So why is it so slow. To be honest I just lime a refund and the product has been mi...
Need a sim pin
I have NOT been able to receive or make calls !!! I Just get a silent hang while trying to make calls then an error message “” CALL FAILED “”… and I call myself and it goes straight to voicemail ( which I don’t have setup !!!) even when set to 4G / v...
Hi, I cannot make make calls or messages. I can receive them?!I tried my phone settings but think this could be SMARTY related.
Hi good afternoon I have a smarty SIM I so happy with your SIM I am going to India on 1 April 25 and I want the same number I hope you have understood me what I tried to say if I go to I need roaming SIM yes or no just let me now please thank you fo...
How to I cancel the simcard? I trued to add my plan but instead it ordered a new simcard. How do I cancel the new order? There is new number to call customer service directly!
Hello all, I have just upgraded my account from the 6gb a month deal to the 12gb deal. While the account is in my name I also have my eldest as part of the group and was wondering if they would also be on the new plan or would they remain on the exi...
I bought my wife's sim card so it is in my name. I'm dying of cancer this year, how do I fix it so she owns it? Probably the same thing for the one for my iPad.Thanks.Doug Weller
I have a smarty sim in my router in my caravan. The site closes soon and I would like to temporarily stop my account for4 months. There's no point paying for it whilst I am not there. Can I cancel and rejoin in 4 months time ?.
Hi all,It has been a while since I cannot make calls and receive calls. Send/receive text and data work fine. I tried on another phone, but nothing. What can it be? Thanks for your help
How do you get through to a human. I clicked
Please is smarty having connection issues? I have not been able to connect to the internet since yesterday.
So... I have a SMARTY sim and a giffgaff eSIM on my Fairphone 5. I'm in a very poor signal area so can only use WiFi calling for calls in or out. Both sims were working fine for WiFi Calling for several weeks but in the last week or two the SMARTY si...
Hi I need to call a French land-line from my UK mobile but I am unable to connect. I have completed the one off change and have been able to roam before and I am using the 0033 French dialing code. Any help would be appreciated Tony
Good morning anyone still experiencing problems in BH21 7JL They have a message saying fixing problems since July 2024 does a yone know what's going on ? I have put in a complaint but got no response (6 weeks ago now)Just renewed my monthly contract...
I can't get through to customer care. It keeps going to the bot
