Adult content blocked on mobile data...

Yes I have had exactly the same problem. I tried it 4 times thinking it hadn’t gone through but 4 x £1 deductions have been taken out of my bank account. I did wonder whether it might be an issue cos my bank card isn’t a credit card. And the screen before says it needs to be a credit card to confirm I’m over 18. But if that’s the case, then why was the money taken out in the 1st place? 

Hi

Another complaint, about the way they failed to entirely resolve my initial complaint, feels like Kafka might back down from that one. This answer was purely to tell others that you should use the complaint system to get them to remove the block as giving them a pound is a waste of your time and money, and if you think that a teen doesn’t know about VPNs then send me a pound to prove you are a very naive adult, and not a very literate four year old.

I pay for my plan in cash at a Paypoint. I tried to set up card payment. My bank authorised  £10 payment to smarty.co.uk. SMARTY said that the payment method had not been set up and told me to contact my bank. SMARTY customer services FAIL, (again)

It didn’t work for me, three different banks, £3 never returned - I guess it could be some sort of spectacularly poorly thought out revenue generator - but probably it just doesn’t work although they keep trying to tell me it was my fault, and that they are protecting the children, although of course they have my date of birth etc… - eventually I made a complaint and they just did it - no explanations and no refund, basically they are a bit useless and their system is half-assed.

I have this issue... today I am unable to access various domains including Internet Archive archive.org

I don't have a credit card, only a debit card, so my only option to toggle this setting. So, this is a very slow process and can't be done out of hours at all!

I'd love to know why this setting keeps needing to be toggled to work correctly. This has happened twice in a month. Prior to that there were many months were it worked as advertised after my initial setup on jointing SMARTY.

Also, worth noting that it took 5–7 working days for my multiple £1 to b refunded.

I have this problem. 

Today, out of the blue, I was unable to access Internet Archive. No SMARTY error page is shown, my browser shows an SSL error page. Which makes it more difficult to realise, but I have learned the ways! This has happened twice in a month, but before that I had many months where it worked as it should.

"Adult content" seems to be deactivated even though account setting says "enabled". The solution is to toggle, but I don't have a credit card (only a debit card) so my only option is to do a web chat which is very slow and means the setting cannot be toggled out of hours.

It's a really annoying situation. 

Ive had to do this 3 times now it takes the £1 from my bank and it has never been refunded. And eventually it unlocks adult content. Then after a short while have to do it all again.not happy.🤬