How do I raise a complaint

[KevinAs_2398544]

Can someone let me know how to raise a complaint please as an agent has stopped responding but left the chat open so I can’t start a fresh one

it has now been 3 days

[MSF]

@KevinAs_2398544   https://smarty.co.uk/complaints

[Linsey]

Hey Kevin,

We are sorry to hear that you wish to make a complaint. Could you please provide the name of the agent who is assisting you? 

Thank you.