Update 09:00 Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers. If anyone is still having issues, they should restart their device which should reconnect them to our netw...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
I set up 2 accounts with my PayPal. I now want to change the payment method on both. I have turned off auto renew on then both and it offers me no alternatives. Any ideas how I might change my method of payment?
I set up 2 accounts with my PayPal. I now want to change the payment method on both. I have turned off auto renew on then both and it offers me no alternatives. Any ideas how I might change my method of payment?
HiI have ongoing issues when I call certain business phone numbers, eg call centres or lines where you need to select an option to get through to a specific department. When I eventually get through the person on the other end of the line always says...
Been trying to get pac code and won't let me get it?so contacted smarty and they are looking in to this for me and when I tryed to port number over had to give smarty customer service pac code as won't work and now waiting on smarty to get my pac cod...
I activated my sim yesterday, the sim has started working. However, i cant access the app or the website dashboard as it still shows activating your sim. I have tried everything logging in and out, deleting the app, contacting the support nothing has...
Just joined smarty and the seeds are completely unusable - what makes it odd though is the upload is way quicker than the down.I’ve got it in a ZTE U10+ pro and it’s chronically slow. Put it in an iPhone 13 pro and it’s just as slow. Walked round ou...
The Smarty network or Three does not show up in my WiFi list so how can a connect my dash cam
I've paid ,but my services are not turned on yet , how long will it be ?
I have a data only plan for a mobile modem. The plan ran out of data on the 2nd Feb and I bought anther 5 GB on the 3rd. This shows on the payment part of my dashboard, but not on the tab next to usage. Something must have been added as I was able to...
Has anybody had smarty transfer the wrong number in a group plan?Been waiting for my original number to be recovered for weeks now and been in touch four times with them and now they are saying there was a fault which they are sorting.However my son ...
How lond do you have to wait before someone up dates your service ?????
I have added a new member to my group and Smarty have ported their old number to my phone and lost my number. How do I get my old number back?
Why are you offering 80GB for £8 a month when I have to pay more for 40GB ! Yet I have had an account for years!also the add on I bought recently never worked in Singapore and I was forced to make alternative arrangements my wife also has a smarty ac...
Good Evening, Been battling a network issue with Smarty, looks very much like congestion to me as it gets worse in the peak and the downstream is more affected. Anyway, they've told me they'll raise this with a senior team and gave me a ticket numbe...
I am a new customer. When I got my sim and my number ported over, I found I couldn't send SMS or make calls to landlines. Turned out that the problem was that I needed to delete the esim that I had been using before the SMARTY sim. I have spent nearl...
I have just switxhed to SMARTY and transferred from O2 on the 9th Feb and got a email saying the port was successful on the 12 Feb. I can make calls to people, but when i message it appears as if im messaging from a different number. Further people c...
It’s been 2 weeks, I cannot receive any calls or texts from anyone but I can make them. When someone tries to call me they get “this number is not recognised.I’ve had a chat open with customer service the entire time and I’ve done everything they’ve ...
I have created a Smarty group consisting of me (manager) and my wife. Seems to work OK but the little "badge" showing the selected member's initials is useless for us as we have the same initials. Is there any way to change what this badge shows, e.g...
I upgraded to the £8 50gb Voice plan via the app on Thursday 6th Feb.I had a confirmation email saying the change would come into effect on Sunday 9th when my plan renewed.When my plan renewed on the 9th, the upgrade hadn't gone though after all.I wo...
