Update 21:45 We can see performance improving back to normal levels and are working through the night to ensure this issue is fully resolved - we are closely monitoring this situation. Some customers may still experience intermittent issues. We ...
Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging. So, what’s the big deal with shortcodes? They’re those snappy little numbers (3-6 digits, usually five) that ...
BIG FAVOURS, BIGGER PERKS At SMARTY, we believe in the power of community and the joy of sharing great experiences. That's why we're thrilled to unveil our revamped Refer a Friend program! Whether you're a loyal SMARTY customer or a recent joiner,...
Hello SMARTY Community, We are always on the lookout to give you the best value possible and right now we are exploring ideas for our Refer a Friend offer. Your help will help us to improve our offer, we would greatly appreciate if you could take a...
Moving to Smarty. SIM card & date I asked to be activated have arrived. I'm bringing my current phone number with me. Followed the activation instructions. Can't log into the app at all. Keeps saying there's been an error, try logging out then start ...
HiI lost my mobile and i want lock it with IMEI code...Replacement SIM arrived (and i installed in my emergency mobile), but i cant find anything about the IMEI lock process...On the web every post say this is the providers duty...
It seems with Smarty I get 3G only despite my APN settings being correct, when I switch to my EE SIM I get 5G.Roaming is effectively useless in Italy as 3G is unusable in 2024.
I’ve recently travelled to, and am still in Perth Australia, and consistently have ‘No Service’ or ‘SOS Only’.I’ve verified the following:Updated the mobile data network settings for mobile data and MMS to mob.asm.netTravelled to various locations to...
Been with you since July 2024, the service has been sketchy but acceptable for the price, except since Christmas time.My connection drops every morning at 8am on the dot, comes back on before 9am but at a drastically reduced speed. (Traffic shaping, ...
HiI am in Oz with no service. I have purchased add-on and confirmed balance in app, changed mobile settings to mob.asm.net (as per iOS instructions), network selection is “auto” (I have tried manual selection of 3 options). There is known to be signa...
Hi,I have a Smarty SIM that worked fine in my iPhone until the 3G switch off here in Australia.I purchased and Australian iPhone and inserted my SMARTY sim and made the necessary network changes yet still I still only have SOS connectivity.I split my...
Renewed my plan but received a text saying I have run out of dataany idea why this has happened? It’s been over an hour since my payment was successfully taken
Heloo.. my smarty account has been closed.. please i need my older smarty contact No reactivate
How do I stop this as I can’t seem to talk to Smarty about it.
Does this upgrade promotion currently offered still include the 12GB EU data roaming? Can’t see it on the list of options.
Does anybody know any reason why SMARTY always tries to bill you a day early for a 30 day rolling contract? This is annoying as I still have another full day.
I set up contract and was advised SIM was on its way. Nine days later still not arrived so reported as lost and ordered new one. following day original arrived but has been cancelled. now second SIM has not arrived after 8 days. reluctant to report a...
My phone hasn’t connected to any network in Australia. My settings are as advised in the travelling abroad advice and I have tried resetting my phone. Any suggestions as to what I can try to get it to connect. It’s an iphone15. Thanks
activate with sim card
I already have a SMARTY account and have just asked for another number (from my previous supplier) to be transferred on 10th February. Will I automatically get a new SIM from SMARTY? If not, how do I order one?
Having purchased add on to call 0345 number I’m still locked outbot doesn’t even have an option that includes “calling”
Hi all ... Please someone help me with this, trying to find an answer is driving me mad.I set up a family group for my daughter and son some time ago, and added my wife when her contract with another provider ended. As I pay the bill for all three, I...
I have a 50 GB sim in a wi fi router which had been working fine in Spain until we used up our 12GB EU roaming allowance. I Paid £9 for add on data of 10 GB but the wi fi is no longer connecting and comes up with the message “This service is unava...
