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[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by • SMARTY Community Manager
  • 41515 Views
  • 495 replies
  • 7 kudos

Resolved! Porting issue

I got a text saying my number had ported successfully, however it is still saying my number is my old number and I’ve tried restarting, turning iMessage off and on, adding my number to settings but it’s still not working. my ported number can receive...

Not very impressed with SMARTY support so-far

Have to say I'm not very-impressed with SMARTY support so-far.Since I joined SMARTY a couple of weeks ago, I've been having issues with very-low data-speeds in my local area, and constant issues in sending and receiving phone-calls (to other mobiles ...

dftf by • SMARTY Maverick
  • 1522 Views
  • 9 replies
  • 1 kudos

Can't make/receive phone calls

Recently I have been unable to make/received phone calls. Saying this not all mobiles phones. Been with Smarty many years so not a second hand phone problem. Could it be the sim card. Would I be able to request another sim card, but keep the same num...

SIM card top up

One of my SIM cards is in use in the CCTV. A few days ago it stopped working so I purchased a £10 top-up. However, this hasn't made any difference.The plan renews tomorrow but I found it frustrating not being able to use the CCTV.Am I doing something...

Minstrel by • SMARTY Pioneer
  • 330 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to call in Honor

I have just acquired a Honor X6b and I cannot place or receive any calls. The signal goes from 4g to H as soon as I try to call. I can get and send messages so why is the call function not working? Any ideas please? 

Extra data now

How can I get extra data.    I’ve just paid extra money.  But says won’t add till 17th Jan

Low Data Speed

I have been a SMARTY customer for a few years now. In the past month I have experienced very low Data speeds to the point that when streaming Netflix, Disney etc there is constant buffering to the point it's unwatchable. Up until recently I've experi...

Three and Vodafone Merger Approved by CMA - Good News?

I just received an email saying that the merger between Three and Vodafone has been approved by the Competition and Markets Authority.Vodafone are a very expensive operator.Will this mean the end of the great value packages that Smarty offer?I hope n...

No network abroad

I have recently returned from Turkey, I set up my iPhone as advised on smarty site, I had no phone signal, could not make or receive any calls at all. Is this normal? What is the problem with this when out of Europe.thanks

Signal

Does anyone find their phone signal dropping in and out constantly 

SIM Card activated but no data

Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and  my phone says I'm on the smarty network and I have a full signal  but I have no mobile data to access the intern...

Omega by • SMARTY Rookie
  • 8916 Views
  • 9 replies
  • 5 kudos

Temp number still showing

@Links to members I changed to Smarty. My Number ported over.  However,  when I send a text it still.shows the temporary number. When I go into my phone I. Settings it shows my temporary number. I use an android Samsung fold 4. Any advice appreciated...

Charged even though the account has been cancelled

Dear Smarty Team,I was a customer with yourselves for over 3 years and the only reason that I left back in July 2023 was due to coverage issues. Upon close iinspectrion I have just realised that although my account is closed I am still beeing charged...

Joni_K by • SMARTY Enquirer
  • 457 Views
  • 2 replies
  • 0 kudos